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Human Resource Customer Service

Location:
Harvey, LA, 70058
Salary:
30,000 - 40,000
Posted:
October 11, 2012

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Resume:

Courtney Thomas Bluain

**** ****** ******* ***** • Harvey, LA 70058 • shrwye@r.postjobfree.com

Mobile: 504-***-**** • Evening Phone: 504-***-**** • Day Phone: 504-***-****

WORK EXPERIENCE

New Orleans, LA

Ochsner Health System 10/2010 to 9/2012

Human Resources Compensation Analyst

• Under minimal supervision, provides professional level support in the administration of compensation practices, policies, and programs, including data preparation and analysis.

• Conduct job evaluations and makes salary recommendations.

• Participates in the administration of the performance management system.

• Serves as a resource to local HR teams in the interpretation of Compensation policies.

• Provide analysis, design, recommendations, and implementation of compensation programs

• Review, update, and maintain company-wide job descriptions

• Review FLSA status of all positions and ensure proper classification. Investigate and propose resolution on any classification questions and FLSA exemptions

• Participate in and analyze results of compensation surveys to assess competitive position in the market and ensure salary ranges are competitive within our industries.

• Serve as internal consultant for supervisors and managers on compensation matters.

• Keep abreast of regulatory developments that may affect compensation policies; identify opportunities and exposure areas.

• Maintain compensation data in the HRIS system. Query and run reports as needed to analyze data

• Administer the annual performance review and merit increase process. Recommend improvements to the process.

• Assist with training on compensation topics and assist with other aspects of HR as needed.

• Familiar with Taleo recruiting system and Lawson system

New Orleans, LA

2/2008 to 10/2010

Ochsner Health System

Human Resource Compensation Specialist

• Under minimal supervision, provides support and problem resolution to local HR teams, employees and management on policies, regulations, and practical standards regarding payroll, compensation and performance management.

• Responsible for coordinating the receipt of performance evaluations, reviewing and approving new and revised job descriptions, participating in market surveys, conducting equity reviews and market analyses.

• Recommends pay rates for new hire, promotions and transfers and provides support in implementing the merit process.

Ochsner Health System New Orleans, LA

Human Resource Representative 10/2007 to 2/2008

• Provide generalist support to internal customers on HR functions such as payroll, compensation, performance management, and benefits.

• Support other Employee Services projects as needed, i.e. employment verifications, performance review tracking, and open enrollment.

• Suggest process improvements, recognize and communicate call trends, and demonstrate effective judgment/decision making.

• Accountable for answering calls to the HR Service Center.

Ochsner Employment Services New Orleans, LA

Human Resource Coordinator 11/2006 - 10/2007

• Assisted job candidates through the application process including reference checks and criminal checks through the appropriate Consumer Reporting Agency.

• Assisted in scheduling interviews for candidates with Recruiters and Managers. Completed new hire paperwork outlined by a checklist.

• Documented all interviews and communication on the on-line system. Assisted in the orientation process. Updated spreadsheets for special projects. Prepared various employment-related letter-writing.

• Prepared and accurately maintained employee personnel files to meet Ochsner's current standards. Updated current employee's time in the KRONOS system. Updated managers and recruiters compliance reports.

• Served as a point of contact for the department. Facilitated internal transfers and I-9 maintenance.

Ochsner Home Health Metairie, LA

Human Resource Assistant 9/2006 - 11/2006

• Updated employee's database.

• Filed, typed, and printed correspondence related to Home Health issues.

• Assisted office staff as needed.

East Jefferson General Hospital Metairie, LA

Data Entry Clerk 12/2005 - 9/2006

• Checked spreadsheets for Radiology charges. Credited and charge patient's accounts for appropriate exams.

• Entered correct coding for reimbursements.

• Adhered to federal regulations as they apply to Radiology specialties. Adhered to CPT coding guidelines.

East Jefferson General Hospital Metairie, LA

Radiology Clerical Assistant 7/2000 - 12/2005

• Processed and logged patient films.

• Maintained thorough knowledge of retrieval of PACS (Pictured Archived Communication System), most Radiology computer equipment, and Talk technology.

• Willing to contribute to a positive change recommending opportunities for improvement. Maintained confidentiality of all department files in accordance with procedure.

Wal-Mart Lafayette, LA

Customer Service Manager 7/1997 - 7/2000

• Resolved customer and associates problems within the store.

• Managed front end of the store.

• Organized employees daily schedule planning.

Wal-Mart Harvey, LA

Cashier/Sales Associate 6/1997 - 7/2000

• Assisted customer with purchases made with cash, checks, and credit cards.

• Provided customer assistance on the sales floor.

• Maintained a neat and orderly shopping environment.

EDUCATION

University of New Orleans, LA

Master Spring 2014

Major: Masters Business Administration

Southern University at New Orleans

Masters Summer 2012

Major: Management Information Systems

GPA: 3.0 out of 4.0

Tulane University, New Orleans, LA

Bachelor's Degree Summer 2007

Major: Organizational Information Technology/Minor: Human Resource Management

GPA: 3.0 out of 4.0

ADDITIONAL INFORMATION

I have been awarded several People Pleaser Awards, which are awards that are recognized by fellow team members or patients, which are given to employees who have gone beyond the call of duty to help out an individual in any way necessary. I am a member of SHRM. I have a typing speed of 40wpm. I am familiar with all Microsoft Applications, Taleo system and Lawson system and all office equipment. I'm currently seeking an opportunity to gain more experience in the Human Resource field.



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