Customer Service Representative
Resume:
Tiffany Aderholt
Branford, Fl 32008
Phone: 386-***-****
Cell: 386-***-****
E-Mail: *********@*****.***
Summary
Excellent communicator with several years experience working in a demanding call center environment as a dispatcher and as a customer service representative.
Personal Highlights
* Conflict resolution
* Multi-line phone usage
* Telecommunication skills
* Adaptability
* Computer proficiency
* Attention to detail
* Documentation
* Customer service
* Telephone inquiries
* Strong organizational skills
* Creative problem solver
* Listening skills
* Excellent communication skills
* MS Windows proficient
* Fast learner
* Strong client relations
* Energetic work attitude
Experience
April 2012 to September 2012
Columbia County
Lake City, Fl
Customer Service Representative (Speedy Signs)
I was responsible for processing all new orders, billing customers, crediting refunds as well as communicating with our customers via phone and email. I also work with our team to resolve any problem orders that we may have to make sure that we can fix them in a timely manner, and work to correct the issues so that they do not occur again.
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January 2008 to January 2012
Columbia County
Lake City, Fl
911 Dispatcher
I answered emergency and non emergency calls that came into the call center and documented all information for those calls. As a dispatcher I was also responsible for dispatching the correct personnel and monitoring radio traffic while on duty. Dispatching also gave me the opportunity to work closely with callers to keep them calm and in control during a time of crisis for them.
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June 2007 to December 2007
Florida Citrus Center
High Springs, Fl
Assistant Manager
* Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
* Placed special orders and called other stores to find desired items.
* Recommended merchandise based on customer needs
* Answered questions regarding the store and its merchandise.
* Maintained cleanliness and presentation of stock room and production floor.
* Assisted customers with store and product complaints.
* Accurately balanced cash drawer after every shift.
* Compiled weekly monetary reports and records for store managers.
* Organized store merchandise racks by size, style and color to promote visually appealing environment.
* Logged daily shipped and received orders.
* Trained new employees by providing knowledge of specific store tasks and policies.
* Communicated with vendors regarding back order availability, future inventory and special orders.
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September 2006 to May 2007
The Pantry, Inc. (Kangaroo gas station)
Middleburg, Fl
Sales Clerk
* Answered questions regarding the store and its merchandise
* Computed sales prices, total purchases and processed payments.
* Greeted customers and ascertained customers' needs.
* Earned management trust by serving as key holder, responsibly opening and closing store.
* Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
* Maintained cleanliness and presentation of stock room and production floor.
* Produced money orders for customers.
* Accurately balanced cash drawer after every shift.
* Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
* Handled cash stock and inventory balances.
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August 2002 to October 2005
Bellsouth Communications
Lake City, Fl
411 Operator
* Greeted customers that called into the call center to ascertain what each customer wanted or needed.
* Provided an elevated customer experience to generate a loyal clientele.
* Directed calls to appropriate individuals and departments.
* Trained new employees by providing knowledge of specific tasks and policies.
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July 2001 to September 2002
Gilchrist County Sheriff's Department
Trenton, Fl
911 Dispatcher
I answered emergency and non emergency calls that came into the call center and documented all information for those calls. As a dispatcher I was also responsible for dispatching the correct personnel and monitoring radio traffic while on duty. Dispatching also gave me the opportunity to work closely with callers to keep them calm and in control during a time of crisis for them.
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May 2001 to August 2001
Florida Sheriff's Youth Ranch
Inglis, Fl
Youth Counselor
* Counseled troubled teens and children at risk throughout the state setting up "mobile camps" in low income cities for children to attend during the summer.
* Camps were 1 week long in each location and focused on team building, self confidence, positive reinforcement, and other ways to deal with stress, rage, crime, and violence.
* While being a counselor I worked as a team, established problem solving skills, and provided coaching, mentoring, and consultations.
* Enforced safety procedures in accordance with facility policies and government regulations.
Education
2001 Bell High School Bell, Fl
* HS Diploma
* Graduated with honors and 3.87 GPA
2001 Lake City Community College Lake City, Fl
Certification Emergency Medicine
* EMT certification
* Dual enrolled while in high school
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