Customer Service Administrative Assistant

Fawn Munguia

*** ************ *** *****, ** ***** 864-***-**** shg3tj@r.postjobfree.com

Qualifications:

Bilingual in English and Spanish

Impeccable computer skills, including proficiency in Microsoft Word, Excel, Access; Peachtree, Quick Books, internet functions; typing speed over 70 wpm, and 10-key data entry skills.

Customer Service Certification from Greenville Technical College.

Department of Social Services and SLED Certified.

Notary Public

Experience: Educational Consulting Solutions Greenville, SC

Administrative Assistant/Accounts Receivable and Payable March-Present

General administrative duties

Accounts payable and accounts receivable

Greenville Hospital System Greenville, SC

Account Specialist April 2011-August 2012

Patient billing, check posting, patient correspondence, inbound patient customer service calls

General office work, patient mail outs, account reviews, medical insurance filing

Lincoln County School System Lincolnton, NC

Substitute Teacher August 2010-April 2011

Responsible for handling all aspects of classroom, including but not limited to classroom management, discipline, and lesson plans

Maintained daily reports and communicated with parents, other teachers, and supervisors

Greentree Financial Services Forrest City, NC

Accountant and Tax Specialist February 2008- May 2010

Book-keeping, tax-preparation, and accounting services

Verizon Wireless Greenville, SC

Customer Care Representative January 2007 - February 2008

Handled in-bound customer service calls to answer questions, set up new services, activated phones.

Responded to billing inquiries.

Recorded and maintained account information in database.

Western Carolina Urological Associates Hendersonville, NC

Receptionist January 2004 - January 2007

Scheduled appointments, called clients to remind them of upcoming appointments.

Checked clients out after services and collected payments.

Performed clerical duties such as filing, faxing, and maintaining records.

Education: ECPI College of Technology Greenville, SC

Associate Degree in Business – with a focus in management

Associate Degree in Accounting- with a focus in accounts receivable and accounts payable

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