Customer Service Sales

Paul McCaughen

* ******** ****** * Belleville, ON * K8N 3Y2

Home 613-***-**** * Direct 613-***-****

****.*********@*****.***

Sales Professional

Highly qualified and accomplished professional offering 10+ years of experience in management, operations, sales, marketing and dealing with the general public. Combine expert technical and analytical skills along with a strong network in the Quinte Region. Excel in sales, building client relationships, marketing, operations, organization and leadership.

Core Business Competencies

Sales & Marketing Planning & Forecasting Computers & Systems

Leadership & Motivation Policies & Procedures Organization & Filing

Training & Development Pricing & Negotiations Management & Operations

Professional Experience

TBA (Currently employed) Apr 09-

3PL, Transportation, Logistics & Warehousing Sales & Operations Belleville, ON

Warehousing and freight for Sigma Stretch Film, Exxon Mobil, Nestle Purina, Mazda Canada

Handle sales, lead the customer service department and assist with warehousing requirements. Support Area Manager in making sound business decisions and report directly to the CEO and CFO. Plan and implement new strategies based on business/ client demands.

• Operate customer service department, train employees, contact for corporate accounts

• Sales, marketing, client negotiations, generated $300,000+ in annual sales revenue

• Dispatch, warehousing, computers systems, answer phones, LoadLink

• A/R, collections, credit checks, receive payments

Turbo Transportation Systems Jan 08-Mar09

3PL, Transportation Industry Operations Manager Ajax, ON

Moved freight for Sigma Stretch Film, Walmart, Die Max Tool, FibreCorr

Responsible to oversee all aspects of daily operation. Meet clients to establish rapport and develop a relationship. Vendor management and negotiations. Planning, forecasting and implementing new strategies.

• Sales, marketing, cold calling, presentations and set-up new clients

• Manage an average of 60K + per month portfolio in sales

• Dispatch trucks, trace freight, provide customer service

• Organized daily office duties, A/P, A/R, credit checks, banking/ deposits

Your Local Cartridge Courier Aug 04-Jan08

Distribution & Retail Owner Belleville, ON

Sold printers, printer cartridges, specialty papers, office supplies, printed products

Founded business in 2004. Operated retail kiosk and distribution channel. Directly involved with sales, marketing, credit/ accounting, order desk and customer service. Research and investigate vendors, products offerings, services and pricing. Establish and maintain client and vendor relationships.

• Managed over 6,000sku's, handled over 150 accounts, handled accounting

• Created own brand & packaging, created marketing plan, sales, cold calling

• Responsible for vendor relations, clients relations, negotiations, pricing strategy

• Handled receiving, deliveries, managed $20K + in revolving inventory

CitiFinancial Aug03-Jun04

Personal Financing Loans Officer Kingston/ Belleville, ON

Sold personal loans, provided bridge financing, sold second mortgages

Generated leads through phone sales. Matched products with clients needs based on their personal credit assessment and credit worthiness. Helped clients refinance loans, consolidate debts and refinance home purchases. Run credit checks and advise clients on ways to improve their credit rating.

• Promote personal, mortgage and insurance products, daily bank deposits

• Sell loans and up-sell additional products, based on the clients’ needs and qualifications

• Sales, customer service, process credit reports, collections and follow-up

• Prepare and sign loan documentation, explain clients’ obligations, assist with credit counselling

Staples Advantage May02-Jul03

Office Products & Furniture Territory Sales Rep Eastern, ON

Sold the catalogue items; office supplies, furniture and peripherals

Was part of the Number 1 sales team in North America. I was responsible for servicing the largest territory in Ontario. Promote Staples corporate delivery service through catalogue and on-line. Sold a product line of over 30,000 products.

• Time management, territory management, 40 cold calls daily

• Product knowledge, make product recommendations based on job requirements

• Sales, presentations, marketing, networking, customer service and follow-up

• Prepare sales reports, prepare orders, set-up credit accounts, handle returns

Education

Algonquin College Business Administration Marketing Ottawa, ON

2 of 3 years completed

• S.W.O.T. analysis

• Territory management

• Understanding your target market

Loyalist College Professional Business Sales Belleville, ON

Received 2 year diploma

• Sales calls/ role plays

• Solution selling

• Prospecting and self promotion

Bayside Secondary General Level Belleville, ON

Grade 12 diploma

• Received OSSD in spring of 1996

Training Courses

Industrial Forklift Training

• Propane handling

• Safety and compliance

• Vehicle maintenance

Building Comfort & Confidence

• Discovering a need versus a want

• Understanding customers needs and wants

• Matching products and solutions to a need

Profit Builders

• Understanding your market and customers

• How to best work with management

• Listening is selling

Computers & Programs

Windows Suite

ACT!

QuickBooks

Accellos

Virtual Dispatch

Internet

Past Memberships & Associations

Business Networking International (BNI) Belleville, ON

• Participate in weekly meetings to promote local business

Belleville Chamber of Commerce Belleville, ON

Volunteer & Community Involvement

Gleaner’s Food Bank

Quinte United Way

Quinte Waste Solutions

Steward Edge

Stirling Fair

Social Media Links

LinkedIn Paul McCaughen

My Blog Roadwarriar.Wordpress.com

Twitter RoadWarriar

Hobbies & Interests

In my spare time I enjoy spending time with my family and my son. I am a huge sport fanatic, I enjoy comedy and I’m very interested in business. I exercise on a regular basis, play golf in the summer and snowboard in the winter.

References

Available upon request.

Contact this candidate