Customer Service Project Manager

Sean Ryan McNearney

**** ** **** ** *** S Fort Lauderdale, Fl. 33315 C: 831-***-**** E: *********@*****.***

SUMMARY

Experienced, dedicated & a reliable professional, with a firm back ground in customer service, hospitality, sales, & Event Technology solutions.

AREAS OF EXPERTISE

Customer Service Sales Audio/Visual

Production Client Interaction Cold Calls

Event Management Catering Sound

PROFESSIONAL EXPERIENCE

Presentation Services Audio Visual (PSAV) 2008 to Present

PSAV is a global provider of Audi Visual solutions to a variety of clients. .Promoted 3, time’s to current position of Senior Event Technology Specialist.

Senior Event Technology Specialist at Marriott’s Harbor Beach Resort & Spa, Fort Lauderdale, FL

• Liaison to hotel Sales & Catering Department ensuring that client’s needs for events are promptly taken care of

• Responsible for full scale audio/visual production inclusive of: Event Planning & Show design, initial gathering of requirements, recommendations on design, creating & finalizing quotes & excellent execution throughout the event

• HSIA & computers. Live sound reinforcement, trained & certified, utilizing the best gear in the industry. Line Arrays, video matrixes & switchers. Repairing gear & ordering supplies for Technicians & Sales offices. Scheduling. Working closely with clients & handling the details & needs throughout the entire sales & production processes. Emailing leads, billing procedures Etc.

• Helped produce hundreds of successful shows & assisted with opening 5 new hotel contracts within the companies Hotel Division. Helping to generate $800k in 08. $850k in 09. $1.2m in 10 & $2.2m in 11.

• Assist with barrowing and returning needed equipment from neighboring hotels, to reduce sub rentals and out sourcing & maximize profitability.

Circo Massimo Ent. - Miami Florida 2008 to present

Senior Technician & Project manager

• Assist with event design & execution, also operation of equipment & act as Host & MC. Also provide Interviews with guests alongside camera crew

• Many events & unveilings of new motorcycles for Ducati Miami

• Many live rock showcases of live music. Have contacts with many artists, bands, DJs & entertainment throughout South Florida.

• Produced & host the 2010 & 2011 South Florida Rock Showdowns.

Front Desk Agent Sea Breeze in & Cottages – Pacific Grove California 2004 to 2005

• Assist guests with check in/out

• Setup/tear down of Continental Breakfast

• Provide guests with information regarding local food & entertainment Etc.

Other special skills & certifications

I have excellent attention to detail. I can verbally communicate effectively and respectfully, while comforting others & making them feel taken care of. I have fantastic telephone communication skills & know what to expect when dealing with possible or definite clients. Anticipating the needs of client’s & customers is a specialty of mine.

I have above average customer service skills and pride myself in assisting in any way possible. I am certified in audio, video, lighting, rigging, HSIA & computers, power distribution, hospitality & sales.

EDUCATION

SAE Institute of Technology Miami Florida 2007 to 2008

• Audio Technology program. Audio technology diploma.

• 9 months full time learning how to produce, record, mix, & master sound, Midi, Foley art production, radio commercials & jingles. Broadcasting.

I love people. I am extremely eager to succeed & I have tremendous passion in what I do. I strive for excellence & I have no problems getting along with management, coworkers and partners. I am very friendly & outgoing. I am looking to achieve success with a great, & established organization where I can utilize my previous work & educative experiences, & and grow with time.

PERSONAL REFERENCES

Provided upon request

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