Quality Assurance Manager

Keith L. Charles

***** ******* ***** ******, ** *0708-1812 Phone: 301-***-**** Cell: 410-***-**** ***************@*****.***

KEY SKILLS

Project Management

Requirements Management

System Test Management

Risk Management

System Integration Planning

Configuration Management

Quality Assurance Management

Internal Project Auditing

CMMI Process Development

ISO 9001 Certification Implementation

Business Development

Client Relationship Management

Technical Documentation Development

User Training

EDUCATION

University of Maryland College Park, MD

B.S., Information Systems Management December 1996

CERTIFICATIONS

Internal Auditor

BSI Training Services

98-0108US-47673

MILITARY

U.S. Navy and U.S. Naval Reserves - Served 13 years

SYSTEM INTEGRATION PROCESS MANAGER

Expert in System Integration Process Strategies

System Integration Process Manager with proven leadership skills and senior level experience providing project management support and professional services on Federal, State, and Local government contracts involving the development and delivery of software applications and integrated systems. Participated in activities to achieve CMMI Level 2 certification on 2 projects, and lead the entire effort to obtain ISO 9001 Certification for Telvent Farradyne Inc’s software development, system engineering processes, and consulting services.

Technology Summary

Systems: IBM PCs and Window (All)

Software: Telelogic Change Synergy, Telelogic CM Synergy, Telelogic DOORS,

MS Project, MS SQL Server 2003, MERANT, PVCS Version Manager,

MERANT, PVCS Tracker, MS Visual SourceSafe, MS Office

(Word, Excel, Outlook, Access, PowerPoint)

Programming Languages: Visual Basic and Cobol

IT Experience

Telvent Farradyne Inc. Rockville, MD System Integration Process Manager, July 1995 – March 2010

System Integration Process Manager July 1995 – March 2010

As Manager of Process Engineering, Testing, Training and Systems Support (PETS), managed the quality assurance, integration and systems testing, technical documentation, training, and configuration management resources and tasks. Negotiated schedules and budgets for planned work, including new Request for Proposals (RFPs) and assigned resources to support all software development and other consulting services projects. Conducted internal project audits and reviewed audit results on a regular basis to ensure that the projects were being executed in conformance with defined processes. Held collateral responsibilities and played an active role in the development and delivery of work on projects and served in various management roles such as Software Project Manager, Quality Assurance Manager, Integration Test Manager, System Test Manager, and Documentation Manager.

Quality Assurance Manager March 2008 – October 2008

As Quality Assurance Manager, managed the quality assurance and quality control tasks for the PA 511 and NYSDOT 511 IVR systems. Responsible for coordinating the systems testing and developing systems and acceptance test plans to exercise the operational and functional capabilities of the system. Managed resources and developed quality assurance and test schedules. Monitored results from project audits, and participated in corrective actions to eradicate root causes.

Software Project Manager January 2004 – November 2004

Performed duties as the Software Project Manager for the Pennsylvania Turnpike Commission (PTC) Fog Warning System and Incident Response System. Responsible for managing the software development and implementation activities. Coordinated with the software development staff to make sure all project requirements were clearly understood and implemented, that the project schedule was published and updated as events occurred, and that the project budget was maintained. The Fog Warning System is a major enhancement developed to support the detection and reporting of low visibility conditions via the MIST® system at several locations along the roadway.

Software Project Manager December 2004 – March 2007

As the Software Project Manager on the Public Website and Personalized Traveler Systems components of the SmartNET suite of products, responsible for managing the software development and implementation activities. Coordinated with the software development staff to make sure all project requirements were clearly understood and implemented, the project schedule was published and updated as events occurred, and the project budget was maintained. The Public Website component is a web-based application that provides incident, construction, and special event information to the general public using a common browser and an internet connection.

Integration and Documentation Manager March 2001 – April 2009

As the Integration and Documentation Manager for the Traveler Information system, managed the software integration, and system acceptance testing processes for each respective effort. Responsible for the development of test plans and test procedures for each subsystem, executing tests on the various components of the software and documenting and tracking results in the bug tracking system. This project was composed of three major subsystems, each having its own functional lead to manage its software development activities.

Quality Assurance Manager December 2004 – July 2007

As Quality Assurance Manager for the TRANSMIT Expansion project, responsible for managing the configuration process, monitoring the software build environment, and developing the software build schedule. Managed the software testing effort, including the development of test plans for Transmit, executing tests on the Transmit server, and documenting results in the software bug tracking system. Other duties included managing resources, developing quality assurance and test schedules, and conducting project audits.

I-95 Information Exchange Network, I-95 Coalition, Maine to Virginia

Quality Assurance/Test Manager July 1995 – June 2000

As the Software Quality Assurance/Test Manager, responsible for coordinating and conducting all test efforts related to the Information Exchange Network (IEN); developing test plans and procedures to be executed during the test cycle; maintaining the test discrepancy report tracking system; and monitoring and maintenance of the configuration management and change control process. Other duties entailed the coordination and approval of input for and production of the IEN User’s Manual and system support documentation; acting as liaison between the customer and the I-95 NEC’s management and technical development staffs; collecting users’ suggestions and identifying areas for improvement within the IEN system; leading the functional definition of the TMC-to-TMC Message Set for the system; participating in the implementation of new IEN sites; installing new hardware and software; conducting user training on new IEN software releases; and monitoring daily activities of the production system.

Computer Data Systems, Inc. Rockville, Maryland

Manager, Requirements Definition Section May 1992 to June 1995

As Task Leader for the Functional Design Section, responsible for assignment, management, and monitoring of work and personnel. Coordinated efforts with all other internal divisions and other external organizations including the Defense Finance and Accounting Services in Cleveland (U.S. Navy); Defense Finance and Accounting Services in Denver (U.S. Air Force); Defense Finance and Accounting Services in Indianapolis (U.S. Army); and Bureau of Naval Personnel (BUPERS). Developed strategic plans and documentation for development efforts, and participated as the U.S. Navy Technical Representative on a 1-year project, attended various meetings and conferences in an effort to standardize business processes/practices for all services. Coordinated and staffed more than 250 issue papers, developed to identify differences between the U. S. Navy’s processing and that of the other services, and collected input and presented the final recommendation for approval by the organization.

Able to Relocate & Travel Extensively

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