Sales Customer Service

Courtney King

Author and Creative Writer

Sugar Hill, GA

******.**@*****.*** - 912-***-****

I am a self published author with a Bachelor's degree in English. I am seeking career advancement within a dynamic company that offers great benefits and continuous challenge.

Work Experience

Published Author, Entrepreneur

King Enterprises - Savannah, GA January 2005 to Present

•Self published suspense novel, StreetHeart; AuthorHouse publishing company 2007

•Solely responsible for the creative writing, graphic design, editing and publishing of novel

•Proficient in AP Style, standard editing marks, excellent grammar, proofreading and punctuation •Utilized promotional and marketing strategies to increase book sales; over 10,000 copies sold

•Book signing events, presentations, public speaking engagements, conducting writing workshops •Book promoted on eBooks, Amazon.com, FlipKart.com, Googlebooks.com, Barnes & Noble.com •Demonstrated superior written and verbal communication skills, as well as editing experience •Founder of Savannah’s Spoken Word Poets Society

•Coordinates performing arts poetry events featuring talented local poets and artists

•Sponsors of featured Events include: Hamptons of the South, Rmax Clothing, Scent Sciences Corporation, TransBioTec, D.U.I.E. Corporation

Data Entry Specialist

Cititrends Corporate Office - Savannah, GA June 2009 to March 2012

•Efficiency in data entry skills to ensure purchase order entry to meet all deadlines •Prioritizing workloads to coordinate with departmental objectives

•Provide training and guidance to Buyers, Assistants, and Merchandise Planners •Generate SET SKUs and update Purchase Orders the same day as the request •Notify the Distribution Centers and Buyers with concerns when encountered •Monitor and respond to the New York mail box daily

•Sort and match Purchase Orders to worksheets daily; distribute to appropriate Allocators

Emergency Room Registration Coordinator

Memorial Medical University Hospital - Savannah, GA January 2006 to September 2009

• Effectively communicated with patients, families, clinical staff and insurance companies to obtain information and insurance verification to assure quality patient care and payment of hospital accounts • Interviewed and registered incoming patients to the Trauma Center to obtain complete and accurate demographic and financial information

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• Ensured that all necessary questionnaires and forms were completed according to pre-determined requirements by government or regulatory agencies

• Responsible for the authorization and pre-certification of services by coordinating and performing activities required for verification and authorization of insurance benefits

• Provided other registration, clerical and billing support as required such as scheduling, chart creation, charge entry, etc.

• Confirmed insurance coverage and obtained authorizations

• Collected and posted deposits or deductible amounts as required; handled cash register transactions • Accurately entered data into system for registration, billing, and patient tracking. Handled data entry in a fast, efficient way to decrease wait time for customers

National Sales Assistant

Southern TV Corporation - Savannah, GA November 2003 to December 2005

•Assistant for the National Sales Department, serving as a liaison between the department managers and clients; demonstrating superior administrative skills

•Provided key support services to members of the Marketing sales team including creating and writing corporate marketing materials for the national account executives; including correspondence, presentations, strategic briefs, bids, brochures, newsletters, competitive proposals, and other written materials as assigned

•Produced marketing reports, and designed specialized brochures for marketing services

•Assisted National Sales Managers with budgets, conference scheduling, ordering office supplies •Event planning and coordinating media and marketing events including press conferences, informational meetings for employees, and online broadcasts

•Recordkeeping of accounts payable for commercial air time, and logging commercial spot time slots •Maintained photo and art work inventory archives

•Prepared internal and external communications; participated in the preparation of the annual Marketing Plan

Insurance Specialist

State Farm Insurance Agency - Savannah, GA December 2001 to November 2003

Conducted interviews with potential clients to determine the most beneficial and cost effective insurance policy to best meet their needs

Created innovative promotional marketing strategies, designed advertising featuring sales of auto, home, life, and health insurance policies

Processed homeowner's insurance applications supporting the documentation life-cycle process to closing

Digitally photographed insured property and collaborated with appraisers and inspectors to ensure correct property value amounts

Liaison with underwriters to ensure accurate and compliant procedures and processes on all policies and claims

Other office duties included customer service, handling cash transactions, answering phones, scheduling agent meetings, filing, running DMV reports, utilizing office equipment including fax machines, copiers, and scanners

Executive Administrative Assistant II

Gulfstream Aerospace Corporation - Savannah, GA

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August 1998 to November 2001

Administrative support of the Product Development Team engineering department

Utilized word processing and spreadsheet applications including Excel, Word, PowerPoint as well as database systems and online services

Filing, directing multi-line phone systems, professional handling of all requests for information, and preparation of internal correspondence, as well as departmental mail distribution

Scheduled travel arrangements and departmental meeting conferences

Maintained department procedures and work policies in accordance with published departmental work instructions

Command of popular office software applications, including CATIA system, to develop controls and reports for the department, division or company

Plotting of aircraft blueprints for engineer revisions

Participation in the administrative tracking of departmental budget, annual objectives and strategic planning efforts

Assisted in procedure development as required, as well as accurate records maintenance COMPUTER /PROFESSIONAL SKILLS

Proficient in all Microsoft Office applications; advanced in Word, Excel, and PowerPoint

Experienced in the use of specialized database systems; able to learn company-specific applications Ability to utilize online services for research and communication

Professionalism in attitude and appearance

Experience with the use of sophisticated office equipment

Exceptional proficiency in grammar, spelling, typing, composition, and math

Under minimal supervision able to provide administrative support and coordinate specific activities as assigned

Continuous administration of more efficient work processes to improve results

Creative problem-solving skills, including the ability to seek out alternate solutions if presented with changes or obstacles

Strong organizational skills and ability to multi-task to ensure all projects are delivered on time under tight deadlines

Education

Bachelor's in English Language & Literature

Savannah State University

2010

BA in English Language & Literature

Savannah State University - Savannah, GA 2007 to 2010

Skills

Creative Writing, Journalism, Business Administration

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Links

http://www.amazon.com/StreetHeart-Courtney-King/dp/143*******/ref=sr_1_1? s=books&ie=UTF8&qid=132*******&sr=1-1

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