Customer Service Software

Betsy Cooke

***********@*****.***

760-***-****

GREAT CALL, INC "Jitterbug Cell Phone"

May 2010 - February 2011

Financial Services Representative- Carlsbad call Center

Exceeded collection monthly goals - Top Collector

Collections specialist to contact delinquent customers for cell phone service.

Delinquent Accounts 21- 120 day.

Call average 140- 200 daily - inbound- outbound contacts.

Business and Individual accounts. Modify rate plans, disconnect/reconnect services.

Resolve billing disputes - Fraud detail reporting.

QA Score average 95-100%

PC Software- Cost Guard, Shore Tel, Microsoft Office 2007, Excel, Power Point.

DINI'S BISTRO

August 2009 - Present

Job Title: Dining Host / Server

Dining hostess, dining server.

Customer Service, general book keeping for daily and weekly sales. Aloha software program.

RIOS CUSTOM INTERIOR PLASTERING, INC.

November 2005 – March 2008

Job Title: Collections Specialist

Job Description: Collections Accounts Receivable – Business / Commercial

• Commercial Construction Collections

• Contractors

• Government Collections

• Accounts receivables

• Job Locations AZ, CA, NM.

• Invoicing / Credit-Debit Memos

• Inbound - Outbound/ Customer Service / Complaints

• Assist preparing Bid Proposals

• Monthly Reporting Receivables - Adjustments

• FDCPA (business /commercial)

Software Programs

• Windows XP 2000

• Excel. Word, most all Microsoft programs

• Great Plains

TWO JINN, INC. DBA: ALADDIN BAIL BONDS

February 2003 – November 2005

Job Title: Legal Specialist III

Job Description: Collections Bail Bonds

• Customer Financial Services

• Collection 30-120 delinquencies

• Detail Oriented, Small Claim appearances, Judgments, Wage Garnishments

• Skip Trace

• Excellent Communication negotiation skills

• Legal - Small Claims – Liens – Assets

• Credit Analysis

• Aging reports

• Bankruptcy Chapter 13 Receivables

• Exceeded Monthly Goal Records – Top 1-5 Production

• FDCPA

Software Programs

• Payment Processing Software (Checks/Credit Card)

• Excel

• Windows XP Windows /Word

• Great Plains

• Court Software and Web Based Engines

• Lexis Nexus / Data Quick/ Title Asset Engines / Accurint

• Credit Analysis/Reporting: Trans Union, Experian, Equifax

GENERAL OUTSOURCING, LLC

January 2001 – February 2003

Job Title: Collections Portfolio Management

Job Description: Third Party Collections / Debt Purchaser

• Manage debt portfolios /Credit Cards, Auto Deficiencies, Various Contracts

• Credit Analysis/Credit Reporting

• Negotiate Settlements

• Develop Attorney Network for claims over $5,000.

• Asset Management

• Maintain monthly receivable reports

• Assign Portfolios to Collections Agencies/Maintain their collected Receivables

• Issue Dunning letters

• FDCPA

Software Programs

• Proficient in Microsoft Office 98-2000

• Excel 98-2000

• Various Collection software programs

• Payment Processing

COMMERCIAL SERVICING CORPORATION

August 2000 – January 2001

Job Title: Collections Representative

Job Description: Commercial Business Equipment Servicing

• Equipment Leasing to Businesses, Doctors, Restraints, etc

• Collect 30-120 delinquent contracts

• First Payment default contracts

• Draw pre-legal letters

• Assign Repossession Letters

• Skip Tracing

• High Volume inbound/outbound customer contact

• Negotiate Resolutions

• FDCPA

Software Programs

• Excel/Word

• Various Collections Software Applications

• Bank Wire Processing

• Payment Processing

TRAVLERS ACCEPTANCE CORPORATION

March 1997 – May 1999

Job Title: Collections Representative

Job Description: Non Prime Loan Servicing

• High volume customer contact

• 30 -120 delinquent accounts

• Assigned 1200 –1900 accounts monthly

• Objective to bring accounts current to keep performing for the client

• Exceeded monthly collective goals

• Auto Dialer for outbound contact

• FDCPA

Software Programs

• *DOS Systems

• *MS Windows 95, Excel

• *Skip Trace / Web Based

• Payment Processing-Bank Wires

• Cash/Payment Posting

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