Customer Service Representative
Resume:
Kelly Surratt
Los Angeles, CA 90008
*******@*****.***
OBJECTIVE Deliver exceptional customer service utilizing skills acquired in
** ***** ** **** ****er experience.
EXPERIENCE
November 2006-June 2010
Bank of America, Glendale CA
Customer Service representative in company’s call center, assisted customers with deposit accounts, identified and solved overdraft problems, processed check orders, debit card requests and stop payments, updated account information, and up sold credit cards. Trained to service mortgage accounts in July 2009. Processed loan modification requests, payments and updated tax escrow and insurance information. Advised customers of refinancing options, insurance and credit reporting products.
November 2004-September 2006
Remedy Staffing, Los Angeles, CA
Customer Service Representative in client’s call center, processed 401k distribution requests, provided check status, researched missing checks, identified and solved problems for customers and updated account information.
March 2004-October 2004
Career Strategies, Inc. Los Angeles CA
Customer Service Representative in call center, provided product information to customers, up sold products, processed orders, provided order status, and updated account and billing information.
November 1999-March 2003
EarthLink, Inc. Pasadena CA
Customer Service Representative in company’s call center, retained customers calling to cancel their internet service. Researched and solved billing issues, guided customers through software installation. Answered email and snail mail.
EDUCATION
August 2001-December 2003
Cerritos College, Norwalk CA
Court Reporting
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