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V.Balasubramanian

**/**, *** ******, ****** Colony, West Mambalam, Chennai - 600033

********@*****.***

Telephone - +91-44-237*****, Mobile - +91 44-988*******

___________________________________________________________

Objective To be part of a value based organization that aids me to grow professionally by contributing to their bottom line substantially. I will serve the organization to the best of my abilities and its interests.

Experience Citigroup Global Services Ltd (Formerly e-Serve International Limited) – BPO

Team Leader (Executive) – June 2004 till Oct 2006

Deputy Manager - Nov 2006 – Till Date

Profile (June 2004 – March 2007)

? Responsible for the overall functioning of the Morocco Fund Transfer team handling Fund Transfer, FOREX and Money Market products and has achieved a Zero Percent defect level in the unit by effective people and process management.

? First level escalation point for the clients and provided a solution for the cause of their problem without further escalation in various scenarios.

? Successfully helped the Morocco Fund Transfer team migrate from the processing system of IBBS to Flexcube.

? Completed the six-sigma Green Belt certification by clearing the exam and finishing a project. The project was declared as the third best project in the batch in the company.

? Part of the team responsible for taking on various internal and external audits and has successfully carried the unit through a couple of ISO audits, a Process Risk Review and an Audit Risk Review and also conducted the internal audits in the unit periodically.

? Responsible for resolving queries and issues and has acted as the single point of contact for the send site.

? Part of the team responsible for record management and has maintained the Master List of Quality Records for the unit.

? Responsible for resolving system issues by coordinating with support teams and has handled several problems without any adverse effect to the Business As Usual (BAU).

? Part of the team responsible for MIS and has always ensured timely delivery to the top management.

? Process improvements and documentation.

? Responsible for information security in the unit and helped the unit to come out clean in the periodic sweeps conducted.

? Responsible for People Management and Appraisals.

? Responsible for preparation of process notes for the Morocco Fund Transfer team.

Profile (April 2007 – till date)

? Responsible for the organization adhering to Risk Control Self Assessment policy (RCSA) and Sarbanes Oxley (SOX) act and has coordinated the exercises associated with these meticulously.

? Responsible for the monthly conduct of the Risk Review Committee (RRC) and has successfully conducted the RRC meetings for the last couple of months.

? Coordinating the migration to a system called IRM for the performance of RCSA.

? Collating and maintaining the Corrective Action Plans (CAP) in areas wherever deficiencies were identified during the performance of RCSA in the organization.

? Responsible for internal audits of the processes from a Risk and Control perspective and has been part of the team that has successfully conducted the last four audits.

? Part of the team from CGSL that is currently carrying out control optimization at the Citigroup Operations and Technology (C O&T) level.

Education

Graduation/ Degree

B.Com (1999-2002) – RKM Vivekananda College, Chennai (University Of Madras) – Secured 74%

Post Graduation/Degree

MBA (Finance) (2002-2004) – ICFAI Business School, Chennai – Secured 8.25 CGPA

DBF (Diploma in Business Finance) (2002-2003) - ICFAI Business School, Chennai.

Projects as part of MBA

? “Analysis of Cement Industry” in the year 2004 as part of Management Research Project (MRP) in ITCOT (Industrial and Technical Consultancy Organization of Tamil Nadu).

? “Credit Rating of Small and Medium Enterprises” in the year 2003 as part of Summer Internship (SIP) in ITCOT (Industrial and Technical Consultancy Organization of Tamil Nadu).

Software Skills

? Conversant with the banking software, IBBS (International Branch Banking Solution) and Flexcube and the risk management package IRM (Integrated Risk Management)

? Proficient in the MS Office package

Achievements

? Won the “Star of the Quarter” award for the period July 2005 to September 2005 in eServe

? Part of the team that won the Team of the Quarter for the period April 2007 to June 2007 for successful completion of a major audit

? The six-sigma Green Belt project that was done by me was awarded as the third best project in the company for the August 2006 XLNC batch

? Completed MBA from ICFAI by securing a scholarship of Rs.100000

? Presented a paper in a state level seminar held at Stella Maris on “Women Entrepreneurs in the City” during graduation

? Captained the School Cricket team in the Under – 13, Under -16 and Under – 19 categories

? Participated and won prizes in various cultural events at School, College and Business School

? Has been part of and has also initiated fund raising events for Non profit Organizations

Soft Skills

? Good spoken and written communication skills

? Capable of handling a team and developing a high level of acceptability among co-workers & subordinates.

Personal Details and Hobbies:

? Father’s Name: N.Venkatraman

? Date of Birth: 24th August, 1981

? Languages known: English, Tamil

? Passport Number: F0319665

? Date of Expiry: 06/10/2014

? Hobbies: Physical Fitness and Yoga, Listening to Music, Reading magazines, Books and News papers and Playing Cricket

Reference: Available on request

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