Customer Service Manager
Resume:
Sandra Kay Hess
Russellville, AR *2802
sgb6wp@r.postjobfree.com
OBJECTIVE
Seeking a position within a company where experience, stability and willingness to learn is both valued and challenged.
EDUCATION
Edmond High School, Edmond, Oklahoma Diploma 05/1976
EMPLOYMENT HISTORY
09-12 to Current Farmers Insurance Agency, Morrilton, AR
Title: CSR
Responsibilities: Answering phone, providing excellent customer service in person as well as on the phone, applying payments, various policy transactions, quoting and other computerized office procedures.
04-12 to 09-12 R.P. Holdings Group, LLC, Little Rock, AR
Title: Bankruptcy Processor
Responsibilities: Set-ups for multiple clients for POC’s, MFR’s, TOC’s, Escrow Payment Changes and other type filings, obtaining and redacting all recorded deeds, notes and escrow analysis copies. Preparing NOA’s, Short Form POC’s and other legal documents to be filed. Answering phones providing information to Clients regarding status or other information needed.
10-05 to 1-12 Travelers Insurance Co. Richardson, TX
Title: Account Specialist / Fast Track Account Manager
Responsibilities: Processing renewals and new business for Auto, Package & Umbrella business. Processing endorsements. Contacting account managers for incomplete information. Training on Account Manager Fast Track renewals for all middle market commercial lines of business.
7-04 to 10-05 Great American Insurance Co. Richardson, TX
Title: CSR/Underwriting Assistant
Responsibilities: Processing quotes, renewals and endorsements for Property and Inland Marine in Pro and Oncore. Manual rating of endorsements. Answering questions for agents. Training new CSR in office with system entry. Training in underwriting on Inland Marine. Ordering Loss Control reports, Flood reports and developing information for underwriting review. Retaining information needed from agent by e-mail and phone.
08-01 to 04-04 McKinney Sales Co. Plano, TX
Title: Secretary
Responsibilities: Answering phones, filing, processing invoices, purchase orders and merchandise receipts for sales, orders and shipments. Handle payments for walk in customers such as cash, checks and credit cards. Enter shipments into UPS for labels and entering invoices for totals on the commission reports. Entered daily deposits into computer. Packing orders when necessary.
03-99 to 06-01 Safeco Insurance Company Richardson, TX
Title: Agency Service Clerk
Responsibilities: Commercial Lines Rating. Entered applications and endorsements for all lines of insurance (General Liability, Property, Work Comp, Inland Marine and Business Owners Policies). Figuring rates when applicable. Answering agents questions about the system when they were trying to input a quote. Processing renewals and updating Agency records by underwriter. Reviewing claims for frequency. Worked closely with assigned underwriter on files with excessive claims.
09-94 to 12-98 State Farm Insurance Company Dallas, TX
Title: Senior Auto Underwriting Assistant
Responsibilities: Reviewed motor vehicle records, loss history reports and various other records to check on applicant's driving history. Follow up on any information regarding claims that was needed. Responsible for any surcharges that applied to the file. Entered data taken by the agent into the system.
Correspondence with agent’s regarding any questions in reference to the insured’s information. Communication as well as corresponding with insured regarding their policy. Responsible for rating miscellaneous vehicles such as motor homes, trailers, motorcycles, etc. Correspondence for follow-up
information to insured’s and agents.
- Consecutive Title Change -
03-87 to 09-94 State Farm Insurance Company Dallas, TX
Title: Senior Data Typist
Responsibilities: Entering information from auto policies into the system, apply funds to accounts, balancing fund accounts, issuing policy to the insurers in a timely manner, updating vehicle information, training newly hired data typists and supervised work of new data typists.
SKILLS
Ten key by touch, data entry, transcription, multiple phone lines, payroll, accounts payable/receivable, typing speed 70 wpm, document preparation and review, filing, IBM compatible computers, windows 95/98/2000/XP, Microsoft Word, Microsoft Excel, Internet and Outlook.
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