Analyst

--Logistical Analyst--

Extensive logistics background includes strengths in process analysis, developing strategic solutions, managing tactical execution, and systems optimization. Cited for in-depth logistics knowledge, analytical capabilities, and outstanding communication skills and viewed as a leader in customer service. Highly motivated, personable, and a cooperative team player; effective and comfortable at conversing with various individuals and groups, with an exceptional aptitude for accurate ability to work independently. Able to multi-task in fast-paced environments.

Strengths:

- More than 10 years of successful leadership experience directly related to the supervision of maintenance, logistics, and training management; successfully decreased inventory losses and saved money by applying innovative procedures and methodologies

- Effective leader, manager, and facilitator with keen analytical skills adept at strategic and operational analysis, developing operational and strategic plans and implementing long-term solutions

- Possess strategic perspective and long-term vision, combined with commendable implementation of initiatives; establishing business systems, processes, and organizational infrastructures, which developed productivity, increased efficiency, enhanced quality, and strengthened financial results

- Successfully directed acquisitions management of numerous logistics information systems to manage procurement, maintenance, and property accounting

- Expertise in (e-QIP) U.S. Office of Personnel Management Federal Investigative Services Program

- Government Security Clearance: ANACI, Confidential

AREAS OF EXPERTISE

Strategic Planning and Leadership Productivity and Efficiency Improvement

Project Management Team Management / Team Building

Strong Analytical Abilities Excellent Work Ethic

Customer Service Relations Superior Interpersonal Skills

TECHNICAL SUMMARY

----------------------------------------

Software Applications: Deltek, Microsoft Products (Outlook, Word, Excel, Access, PowerPoint), WordPerfect, Lotus Notes, Lotus 1-2-3, PAN, Taleo, CDR, Stars, Facilities Database, CIC Code, MetaSolv, DMS Switch, DACS Port Switch, Hummingbird Program, CAFÉ, Remedy, Taffi

RELATED EXPERIENCE

---------------------------------

FPMI SOLUTIONS - Arab, AL - 2002-2009

AL-HR Specialist/ Help Desk Analyst 2008-2009

- Utilized expertise in Taleo, PAN, and e-QIP in completing jobs

- Assisted and mentored qualified candidates with technical difficulties in accessing Internet and specifically logging into the e-QIP system; effectively monitored candidates in the Lotus Notes database

- Prepared reports for upper management and TSA to present development of the week’s calls including total number of call backs the E86 Help Desk performed to assist candidates on a daily basis and data required by TSA

- Resolve customers issues and concerns

- Prepare monthly reports as well as the weekly reports

- Author SOP's (Standard Operation Procedures) and develop training manuals for new hires

- Effectively supervised Processing Department resulting in less than 2% error rate

HR Process Specialist, Human Capital Solutions 2005-2008

- Presented technical assessment for quality assurance of national security forms including SF86 and 85P as well as government release forms related to applications for employment with government agency

- Instructed applicants on valuable strategies in the application process

- Supervised and maintained status in numerous web-based programs

Outbound Team Lead 2005

- Coordinated with 130 prospective TSA candidates daily to plan Phase I &II testing

- Supply comprehensive information to assist candidate in incorporating ability to Phase I & II test schedule requirements

- Facilitated mentoring of new employees concerning appropriate execution of methodology to organize test schedule activities and decrease possible conflicts in testing for allocation slots

Information Specialist 2002-2005

- Provided precise response to numerous queries from 150 potential applicants on a daily basis; aided candidates in applying for Transportation Security Officer positions

- Scheduled and rescheduled test dates

- Efficiently presented technical and administrative information to applicant inquiries; complied and researched problems, accomplished reports for upper management

ITC DELTACOM - Arab, AL - 1999-2002

ISP Coordinator / Circuit Designer 2000-2002

- Applied proficiency in numerous databases including MetaSolv, DMS Switch, DACS Port Switch, Hummingbird Program, CAFÉ, Remedy, and Taffi in performing job

- Maintained accuracy of spreadsheets for the upper management and customers

- Managed and assigned identification codes to recognize the originating and terminating sites for circuits

- Directed circuits to guarantee proper routing, developing the cost to the company

- Monitored projects to easily identify potential problems

- Engineered circuits and assigned equipment utilizing the most cost-effective route and decreased cost of service in optimum usage; achieved a fraud loss of less than $5k

- Accomplished Quality Control Internet Service Provided (Internet Service Provider) orders

- Offered service to varied carriers including Bell South, MCI, MFS, WorldCom and AT&T

Fraud Control Administrator 1999-2000

- Effectively tracked reports on calling cards and phone lines to ensure security of customer’s calling cards

- Investigated and confirmed essential information prior to taking cards or phone lines out of service

- Informed customers of potential fraud; issued new cards at customer request

- Generated reports and maintained awareness of potential fraud

- Played an integral role in containing fraud loss to less than $5K in one year

- Collected evidence and suggested solutions to save company money

EARLIER CAREER

Office Administration, Engelhard Corporation

Testing Technician, SCI Corporation

Office Personnel, Warehouse Discount Groceries

EDUCATION AND CREDENTIALS

-------------------------------------------

National Contract Management Association (NCMA) (2009)

Certificate of Membership

University of Alabama in Huntsville (UAH), Huntsville, AL, 2008

Federal Contract Management Certification

- Required and Optional Contract Clauses

- Cost and Price Analysis

- Elements of Contract Administration

Athens State University, Athens, AL

- Bachelor of Science in Management of Technology, 2007

- GPA: 3.61, Dean’s List

- Delta Mu Delta

Jacksonville State University, Jacksonville, AL

- Certificate in Microsoft Excel 97-Intermediate: 2001

Snead State Community College, Boaz, AL

- Associate of Applied Science, Major in Occupational Education Office Administration, 2000

- GPA: 3.76, President’s List, Dean’s List, National Dean’s List

PROFESSIONAL TRAINING

-------------------------------------

Harassment Awareness, Arab, AL, 2000 - Fundamental Skills of Communicating, Anniston, AL, 2000

Basic Telephony, Arab, AL, 2000

AWARDS

-------------------------------------

ITC DeltaCom, Recipient of “Dare to Soar Award,” May 2000 - Awarded Employee of the Month, June 2001

Contact this candidate