Appointment Setter/Telemarketer

Barbara June Taylor

** ***** *** ****** *************, PA 15851 814-***-****

CAREER OBJECTIVE: Over 10 years of responsible experience in sales with a proven record of accomplishment in the area of business to business telephone sales. Strong organizational abilities combined with excellent interpersonal, communication and leadership skills that create the ability to work effectively with other people at all levels.

RELATED SKILLS AND ABILITES:

ACT! Software

Telephone Techniques

Document Processing

Keyboard Mastery

Business Mathematics

Cash Handling

Electronic Calculator

Filing Management

Record Keeping

Internet and Outlook

Business Communications

Fax/Copier

Microsoft Excel

Microsoft Windows 7

Microsoft Word

EDUCATIONAL HISTORY:

Massachusetts Career Development Institute, Springfield, MA

Office Systems Technology Course Certificate, 2002

Holyoke Community College, Holyoke, MA.

General Equivalency Diploma, 1999

EMPLOYMENT HISTORY:

LIVEOPS, Reynoldsville, PA

2007 – 2010 Work at Home Agent

Duties include answering incoming calls for infomercials for both hard and soft sales offers and explaining features and benefits of products to potential clients in order to obtain sales. Offered up- sells according to prepared scripts and followed FTC regulations for club memberships and vacation transfer calls returns and cancellations and utilized the use of rebuttals to help persuade clients to buy. Contacted residential customers and offered them deals and incentives to purchase our products on the outbound line.

PROGRESSIVE BUSINESS PUBLICATIONS, DuBois, PA

2001 – 2007 Business to Business Telemarketer

Job duties include contacting key management to deliver prepared sales talks that described our products. Probed and used various sales techniques to persuade our potential customers to subscribe to our newsletters and/or book programs. Set daily and weekly sales goals in a team environment. Explained products and prices and answered questions. Adjusted sales scripts to better target the needs and interests of specific individuals.

FIRST NOTICE SYSTEMS, Springfield, MA

1997 - 2001 Customer Service Representative

Responsibilities to include: taking inbound calls from customers to file insurance claims to include liability, property, workers compensation and automobile. Used the ability to sympathize with clients and anticipate their needs while continuing to steer the call in the correct direction. Worked in a team environment to provide services to 35 different insurance companies and answered the inbound calls based on the needs of each particular project.

References Available Upon Request

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