Customer Service Manager

Dorothy Rae

**** *** **** ****

Midlothian, Va **114

Phone: 804-***-****

Cell: 804-***-****

*********@*****.***

High-performing Account Manager and Executive Secretary with extensive experience working with a diverse

client base and delivering results.

• Problem resolution

• Administrative support

• Meet deadline

• Critical thinking

• Meets/exceeds goals

• Attention to detail

• Meeting minutes

• Team building

• Employee training and development

• Report development

• Self-starter

• Project planning

Management Support:

• Ensured smooth operations by supporting executive team.

Calendaring:

• Planned all meetings and travel for CEO.

Process Improvement

• Managed the implementation of new payroll system which resulted in more cost-effective service.

Research:

• Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational

charts and company data reports using advanced Microsoft Excel functions.

•

File Management

Prepared monthly reports for records, closed terminated records, participated in audits and budgetary

preparation for Department and insured that all documentation has been received and filed.

•

Account Manager 01/2011 - Current

Capital One Glen Allen , VA

Successfully handled over 800 Credit Card Accounts on a monthly basis.

Consistently praised by management for the quality and attention to detail, exemplary customer service delivery

and team-player attitude. (Winner of ROAR award and a member of Royal Diamond Club).

Handled, and navigated credit card and bank accounts for Capital One Customers

Provided efficient customer service to Credit Card Holders

Executive Secretary 04/1999 - 12/2009

Government of Antigua/Barbuda Codrington , Barbuda

Developed and implemented computerized payroll system which resulted in increased company efficiency and

productivity.

Supported CEO through personal document management, calendar organization and collateral preparation for

meetings.

Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of

meeting agendas to increase meeting efficiency.

Prepared meeting minutes, edited subcontractor proposals, transmittals and memorandums for organizational

Education

support.

Complied annual recommendations for end of fiscal year budgets.

Successfully and consistently facilitated meetings between Government Official

Accounting Officer 01/1998 - 02/1999

Citi corp Long Island City, New York

Performed accounts receivable duties including invoicing, cash application, researching charge backs,

discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Handled, processed and distributed confidential banking customers information.

Bsc.: City University of New York - Lehman – Accounting 1999

Bronx, NY

Related coursework: International Finance, Statistics and Microeconomics

Member of the International Student Union

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