Manager Quality Assurance
Resume:
Heather A. Green
**** ****** ****** *******.*******@*****.*** 785-***-****
Shawnee, KS 66226
Summary I am a highly motivated, organized, and enthusiastic individual seeking a lasting career. I strive to continually build upon my core strengths in operational management, leadership, and event coordination.
I am searching for an organization that can utilize my moral work ethic in a fun and challenging environment.
Professional Front Office Manager, July 2011 – Present
DoubleTree by Hilton – Overland Park, KS
• Manage a staff of 12
• Scheduling
• Guest management and assistance
• Multi tasking with phones, groups, guests
• Maintained payroll for staff
Receptionist, April 2011- Present
Garden Villas of Lenexa – Lenexa, KS
• Answer phone calls, schedule appointments
• General office duties
Billing Specialist, October 2010 – Present
Sabates Eye Centers – Leawood, KS
• Charge entry for different offices
• Answer phone calls about billing and insurance questions
• Payment posting for all offices and insurance companies
General Manager, November 2008 – September 2010
Hampton Inn (Shiva Hotels, Inc.) – Hays, KS
• Oversee and manage daily operations
• Managed over 50 employees
• Responsible for scheduling and all deposits
• Multi-tasking with phones, sales, and guests
• Group coordinating and sales
• Took hotel’s Quality Assurance evaluations from an
‘unacceptable’ at opening to an ‘acceptable’ and finally
maintaining an ‘outstanding’ score for 1 year to present
• Managed payroll for all employees
• Took care of deposits and accounts receivable for each
Assistant General Manager June 2007 – November 2008
Hampton Inn (Shiva Hotels, Inc.) – Hays, KS
• Supervise a small division of employees
• Responsible for all group sales reservations
• Responsible for deposits and some maintenance
Extracurricular Special Olympics Volunteer- Shawnee Storm
• Working with local team, Shawnee Storm, to better enrich the lives of the individuals involved.
Education B.A., (Communication Studies)
Fort Hays State University, Hays, KS
December 2007
References Chirag Patel
VP of Operations
Shiva Hotels, Inc.
4002 General Hays Rd.
Hays, KS 67601
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Laura Spears
Haysville Campus Colts Coach
Special Olympics
1745 W. Grand St.
Haysville, KS 67060
*******@******.***
Ralph Ford
President of Ford Insurance Agency, Inc.
Hilton Honors member and regular client at Hays Hampton Inn
Kansas City, MO 64134
*****@*********.***
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