Customer Service Medical
Resume:
Download the original attachment
Deborah P. Drawdy 805 Fort Argyle Rd
Savannah, GA 31419
Objective
I am currently seeking an office staff that can utilize the skills I have developed over the last 18 years. I want to join a team that has a vision consistent with excellent customer service and developing new customer relationships.
Professional Experience
12/2008-08/2010 Head Start Pre-K Leesburg, GA
Teaching Assistant
Assisted teachers in helping Pre-Kindergarten students learn fundamental concepts.
Responsible for meeting with parents of students to discuss interactive ways to assist children after school.
Attended training classes to advance with early childhood education certificates.
10/2007-07/2008 Dr. Hasan M. Mousli, MD, Neurology Lake Wales, FL
Office Administrator
Performed secretarial duties, utilizing the knowledge of medical terminology, clinical and laboratory procedures.
Developed patient relationships through office and telephone interactions.
Scheduled appointments and organized reminders for patients
Responsible for the day-to-day operations to include payments, insurance filing, and patient service.
Compiled and recorded medical charts, reports and correspondence using medical computer programs
01/2002-01/2007 Tiftarea Orthodontic Tifton/Albany, Georgia
Financial Coordinator
Responsible for determining patient financial situation and developing payment arrangements
Responsible for the day-to-day operations to include operating expense account, daily budget, medical insurance payments, marketing, payroll, and human resources.
Compiled and recorded medical charts, reports and correspondence using medical computer programs
Responsible for collections of all accounts that were current to 90-days past due
Maintained a 6% uncollected rate over the 6 years or employment
Received quarterly bonuses for improving collection rate every quarter employed.
Handled multi-line phone and scheduled medical appointments.
Successfully handled financial records and deposits.
Structured and maintained all collection aspects of a large orthodontic practice where 90% of patients financed their braces.
6/1990-1/2002 CFS Systems Albany, Georgia
Office Manager
Coordinated front office activities.
Oversaw all office procedures including typing, bookkeeping, payroll, filing and ordering supplies.
Conducted all human resource tasks including interviewing potential employees.
Used research to determine the next season’s inventory.
Worked for commission-based wages.
Education
06/1981 Dougherty County High School Albany, Georgia
Diploma
08/1996-12/1997 Darton College Albany, Georgia
Computer skills include knowledge of the following programs: Microsoft Word, Quickbooks Pro, multiple medical computer programs that schedule appointments and organize finances.
Volunteer
First Baptist Church Leesburg Leesburg, Georgia
Nursery Work, responsible for children
Chaperoned Youth Group retreats
Open Arms, INC Albany, Georgia
Home for battered women and children
Completed 60 hours of volunteer work over two years.
Lee County Primary School Leesburg, Georgia
Answered phones in office for secretary on leave.
Attended field trips with classes as chaperone.
References
Jonathan Judy 229-***-**** Director of Marketing and Promotions Jesup, GA
Terry Parker 229-***-**** Director of Head Start Pre-K Leesburg, GA
Jamie Phelps 229-***-**** Georgia Southern University Statesboro, GA
Contact this candidate