Customer Service Representative

Lawrence Walton

**** ******* **, ** ***, San Jose, CA 95112 • 208-***-**** • ***************@*****.***

Job Objective

Customer Service & Sales

Summary of Qualifications

Fluent Japanese – spoken, written, and read (hiragana, katakana, and kanji), plus 2 years in experience as a volunteer worker in Japan

Computer skills – Microsoft Word, Excel, Windows XP & 7, various e-mail applications, Japanese word processing applications

Responsible, detail oriented, self-motivating, quick learner, and a dedicated employee

Professional Experience

Artco Rexburg, ID 08/2010 – Current

Customer Service Representative

Handled inbound calls (and outbound calls, as necessary), chats, and e-mails from customers for printed items

Handled irate customers, resolved concerns, helped troubleshoot technical problems

Employee of the Month – April 2011

Nippon Express U.S.A., Inc. San Francisco, CA 04/2008 – 02/2010

Export Agent

Handled commercial ocean export shipments via multiple U.S. ports

Dealt with U.S. Customs for export declarations and special export authorizations (vehicle exports, etc.)

Handled account receivables for my clients and ensured timely payment of invoices

Sold services to existing clients, including new services they hadn’t used before

Negotiated selling rates for our services with existing clients

AT&T Wireless via Convergys Orem, UT 04/2007 – 09/2007

Customer Service Representative

Took inbound customer service calls from business and domestic users regarding wireless devices and services

Made outbound customer service calls as necessary

Processed product orders

Handled irate customers

Dentrix Dental Systems American Fork, UT 05/2002 – 12/2002

Technical Support Representative

Took inbound technical support calls from dental practices regarding practice management software

Made outbound technical support calls as necessary

Handled irate customers

Education

Brigham Young University, Bachelor of the Arts, Japanese Major 09/2002 – 08/2007

National Society of Collegiate Scholars

Golden Key International Honor Society

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