Sales Customer Service

Wendy Ventura

**** ****** ***** *****, ********** NJ 08536, 732- 823-8171

********@*****.***

EDUCATION

•RUTGERS UNIVERSITY - New Brunswick, NJ

•B.A. Economics May 2006

MIDDLESEX COUNTY COLLEGE – Edison, NJ

•Associate Liberal Arts / Business, May 2003

•Dean’s List & Phi Theta Kappa Member

HEWLETT PACKARD CORP -BRISTOL MYERS SQUIBB ACCOUNT

Sales Service Desk 03/10-03/11

•Used Remedy Problem Management to distribute incidents to the team helpdesk analysts in-house and remotely located.

•Experience with laptop, smartphones mainly I Phones/ blackberries and IPad email configurations.

•Resolved problems in a timely manner and provided 100% customer satisfaction.

•Provided support for all the sales team in the US and Canada .

•Reported and communicated resolutions and escalations to upper management in a timely and efficient manner.

HEWLETT PACKARD CORP -BRISTOL MYERS SQUIBB ACCOUNT

Sap Service Desk 09/07- 05/1.

•Experience in SAP (Systems, Applications & Products) – Module Finance

•Provided 1st and 2nd level of technical support for SAP Business Applications in English and Spanish.

•Provided bi-lingual technical support to over 40,000 remote users in Latin America at over 100+ IT offices and supported more than 150 applications in English and Spanish.

•Translated business and technical documentation from English to Spanish.

•Used of Remedy Action Request System 6.03 (Problem Management, Change Request, and Work Request Modules) to record and track issues either called in or sent via email.

•Provided 100% Customer Service Satisfaction.

•Provide 1st and 2nd level of technical support for Outlook integration and assist users with questions.

RUTGERS UNIVERSITY – ANNUAL GIVING DEPARTMENT

Office Assistant 10/04-06/05

•Record hours worked for entire department and report information to payroll

•Answer multiple phone lines and assist customers / donors with questions

•Responsible for execution and closure of special projects assigned by Director

BLUE COLT BOOKSTORE

Cashier & Bookkeeper 09/01-08/03

•Assist customers research / locate books and register sales

•Responsible for accounts receivable and payables function and ensure customer receipts / vendor payments are current

•Analyze inventory levels weekly and order merchandise based on sales forecast

•Answer multiple phone lines and assist customer with questions

S& L CHILDRENS DESIGN,

Assistant Sales Manager 05/00-06/02

•Assist customers with merchandise and drive sales to closure

•Responsible for merchandise display and maintain orderly stock room

•Close / reconcile register daily and report sales to owner

LANGUAGES

•Fluent in Spanish: orally and written

COMPUTER SKILLS

•Word, Excel, Internet, PowerPoint, Outlook, Remedy, SAP , Maximo, VPN, Ariba

REFERENCES

•Available upon request

Contact this candidate