Marketing Opportunity
Resume:
KATELIN TURCOTTE
Pembroke, ON
K8A 6W8
H: 613-***-****
C: 613-***-****
e-mail: ***************@*****.***
EDUCATION & CERTIFICATION________________________________________
Bachelor of International Business (Honors) Sept. 2007- DEC. – 2011
Carleton University
Major: International Marketing & Trade
Minor: Spanish
Overall GPA: 8.70/ 12 (B+ Average)
Universidad Adolfo Ibanez(Intercambio) Mar. 2011 – Dec. 2011
Fellowes High Schools- Secondary Diploma June 2006
Extended French Achievement Award June 2006
SKILLS & ATTRIBUTES_______________________________________________
Communication & Customer Service Skills
• Strong verbal and written communications skills through running various AIESEC orientation seminars as well as performing interviews and providing training for new and existing members.
• Work well in teams and independently when required especially when working on large projects such as golf tournaments at the Pembroke Golf Club and philanthropy events with Alpha Omicron Pi.
• Excellent interpersonal and customer service skills through my work experience as a customer service representative at Zellers for three years as well as at the Shoe Company and the Pembroke Golf Club.
• Strong working knowledge of Word, Excel, Powerpoint and some SAP, ERP by simulating the process a technologically illiterate company must go through in order to become technologically competitive in the marketplace today.
• High knowledge of English and French as well as Spanish.
Time Management
• Multitask school, work and extracurricular activities such as AIESEC chapter meetings and Alpha Omicron Pi philanthropy events.
• Demonstrate leadership abilities by managing assignments, coordinating group meetings and study sessions as well as adapt to changes in daily schedules among different group members.
• Consistently meet deadlines on time.
Leadership
• Take initiative to develop new ideas for different fundraising ideas for Alpha Omicron Pi
• Plan and run large golf tournaments, while in charge of daily store operations in the Pro Shop.
• Plan annual fundraiser to support Alpha Omicron Pi's international philanthropy, Strike Out Arthritis.
Reliable & Trustworthy
• Loyal to various jobs for numerous years.
• Received Perfect Attendance during the 2003- 2004 year as an employee at Zellers.
• Entrusted with the title of Junior Supervisor during my second year at Zellers.
WORK EXPERIENCES_________________________________________________
Tommy & Lefebvre, Ottawa, ON May 2010- Feb. 2011 Sales Associate & Junior Merchandiser (Icebreaker)
• Responsible for helping customers in the areas of tennis, golf, bike, beach and casual clothing.
• Knowledge of garment layering systems.
• Merchandise men's ladies and children's clothing continually learning new information about the specifications of new clothing lines throughout the different seasons.
Child Care Provider Mar. 2002- May 2010
• Multitask activities and manage time well when taking care of children.
• Responsible for picking up children from school, helping them with their homework and preparing a light snack before extracurricular activities.
The Shoe Company, Ottawa Feb. 2008- April 2010 Sales Associate
• Responsible for providing knowledge to customers about our products.
• Deal with up- selling and meeting quotas.
• Money handling, returns and exchanges.
• Further developed problem solving and customer service skills.
Pembroke Golf Club, Pembroke, ON May 2006- Sept. 2009
Pro Shop, Supervisor, Bartender & Merchandiser
• Developed leadership skills through planning and running large golf tournaments of 20- 250 people.
• Accurate in handling member accounts and payments, as well as making daily cash deposits.
• Responsible for member registration, tee times, shop merchandising and inventory.
• Supervise back shop students.
Zellers (315), Pembroke, ON Aug. 2003- Jan. 2007 Customer Service Associate & Junior Supervisor
• Developed leadership and problem solving skills.
• Accuracy in dealing with returns, exchanges, cash deposits and catalogue ordering.
• Responsible for opening and closing the store.
VOLUNTEER EXPERIENCE & ACCOMPLISHMENTS__________________________
Trabajos Invierno (Universidad Adolfo Ibanez) July 17 - 23, 2011
Volunteered for one week in Roma Chile, where my group was in charge of building the interior of homes for selected families. Overall, my team completed 5 houses in 6 days and learned a lot from the families we helped.
Hogar de Cristo June 4, 2011
Volunteered to help feed the homeles and less fortunate citizens of Valparaíso, Chile.
Ottawa Community Challenge 2010 Sept. 27 - Oct.3, 2010
Participant & Phase One Winner
• The Ottawa Community Challenge is a social innovation challenge competition. It brings together energetic motivated post-secondary students, Ottawa based social enterprises, and corporations with a CSR mandate with one purpose: to create a local community that can deliver real solutions to social enterprises.
• In Phase One, I engaged in a fundraising and awareness creation initiative for Nukoko. Within four days I raised over $500.00.
• In Phase Two, within 48 hours, myself and two other teammates developed a business plan for Mothercraft, that would be attractive to professional birth doulas and would help Mothercraft to create a more sustainable revenue stream.
Alpha Omicron Pi- Chapter President Dec. 2009- Dec. 2010
• In charge of organizing weekly Leader's Council and Chapter meetings.
• Responsible for the chapter agenda as well as be familiar with all chapter policies and chapter officer duties.
• Implement long and short term goals for the chapter and ensure all the Standards of Excellence are being met by the chapter.
Alpha Omicron Pi- VP Finance Apr. 2009- Dec. 2009
• In charge of annual budget, collecting membership fees, completing monthly reports, payment of necessary bills and awarding cheques to various charities.
AIESEC Carleton Sept. 2008- Sept. 2009
Talent Management Team: Director of Member Tracking
• In charge of recruiting new members.
• Provide training to develop AIESEC member skills in different professional areas.
• Perform interviews with new and exiting members.
Terry Fox Run Volunteer Sept. 13, 2009
• Assisted with registration, certificate allocation and clean up of the event as well as interacting with the participants.
Summer Youth Career Sampler July 24, 2009
• In charge of running teamwork based activities for student between the ages of 11 to 14.
• Responsible for the supervision of the children and clean up.
Rideau River Residence Association (RRRA) Oct. 2007- April 2008
• Volunteer on a weekly basis at Parliament with a Member of Parliament.
• Enhanced french skills as well as my knowledge of the Canadian government.
REFERENCES_______________________________________________________
JEFE DE DESARROLLO Y CONTROL DE RRHH- EMPRESA S.A.
Nombre: Cristain Ignacio Pimentel Lasar
Fono: 998467874
OWNER - PEMBROKE GOLF CLUB – PEMBROKE, ONTARIO, CANADA
Nombre: Dan Shields
Fono: 1-613-***-****
Email: *********@*****.***
SUPERVISOR – ZELLERS – PEMBROKE, ONTARIO, CANADA
Nombre: Judith Turcotte
Fono: 1-613-***-****
SUPERVISOR- THE KEG- OTTAWA, ONTARIO CANADA
Nombre: Rob Porier
Fono: 1-514-***-****
__________________________________
KATELIN TURCOTTE
DECEMBER 2011
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