Lakeisha Hyatt

**** *. ******* ****** *** *** Miramar,33025

954-***-**** sf3e5r@r.postjobfree.com

Objective: An interesting position with an expanding company with room for advancement where my skills and experience would be helpful towards corporate growth.

Qualifications: Computer Literate experienced in Microsoft Word, Excel, Windows ZP. Windows NT, MediSoft Programs, Great Plains Software, Snagit Excellent office skills-knowledge on how to use fax machine, copier, printer, 50-55wpm, and 10,000 keystrokes

Experience:

09/08- present Quantum Health Care Direct

Account Manager/ Customer Service Rep/ Sales

Manage up 25 Accounts on a daily basic

Provide status of orders

Update Demographics in system

Provide freight and shipping quotes

Handle Switch Board

Create Files

Manage and maintain calendar, coordination and scheduling of meetings

Investigated incorrect billing due to charges or credits on customers accounts, and prepared written

07/07-09/08 Envoy Health Miami Lakes, FL. Customer Care Rep Enrollment Specialist Collections

Intake of patient's information, insurance and prescriptions for Durable Medical Equipment Insurance billing and medical claims submission

Provided members with info regarding diabetic supplies such as lancets, test strips, meters, and etc. Qualified customers and verified insurance such as Medicare and other health insurance

Contacted doctor's regarding patient's changes in testing and dosage on diabetic supplies

04/07-06/07 Maximum Agency/Humana Miramar, FL. (contract) Data Entry Clerk/Billing Verification

Verified customers billing, updated members info and provided accurate information to members Kept records of overpayments on customers account

Investigated incorrect billing due to charges or credits on customers accounts, and prepared written instruction for correction

Performed various internet searches

Manage and maintain calendar, coordination and scheduling of meetings

04/06-03/07 A lA Employment Jackson Memorial Hospital Miami, FL. Corporate Credentials Office Clerk Medical Records (Clerk 2)

Duties consisted of pulling charts for physicians

Dropped labs, Purged records, copied and faxed

Answering all inbound calls while performing world class customer service

Education

2008 Continental Academy High School Diploma

2009- Present Kaplan University- AA in Hospitality and International Management

References

Available Upon Request