Customer Service Sales
Resume:
Tammie Venne
Evansdale, *****, Iowa, US
Mobile Phone:
Secondary Phone: 319-***-****
E-mail: *****.**@*****.***
OBJECTIVE
To obtain a position in customer service that will utilize my strong interpersonal skills.
WORK EXPERIENCE
Customer Service
May 2007 - Jan 2010
GMAC Mortgage | Waterloo, IA
Real Estate/Property Management
Answer inbound calls in regards to customers mortgage. Supervisor Callbacks and take direct calls from elevated customers. Shadow and provide feedback to representatives and supervisors in regards to strengths and weekness'. Floor walking duties include assisting representatives with questions or problems encountered during calls.
Customer Service
October 2006 - May 2007
Family Video | Mason City, IA
Retail
Assist customers in locating and checking movies out, cash handling and collection duties
Advertising/Fundraising
June 2006 - September 2006
S & S Consultants | Mason City, IA
Advertising and PR Services
Set up non profit groups and business to participate in free advertising promotion for local communities
Poker Dealer
August 2004 - October 2005
Meskwaki Casino | Toledo, IA
Sports and Physical Recreation
Deal Texas Holdem, 7 card stud, Omaha and other poker games, enforce casino and poker room policies and procedures, ensure customers having a good time
Collections
May 2003 - July 2004
CBE | Waterloo, IA
Banking
Contact Consumers to arrange payment arrangements on past due accounts. Take payments over phone and keep record of conversations and agreements
Clerical
October 2002 - January 2003
Mercy Medical of North Iowa | Mason City, IA
Healthcare Services
Assisted Internal Medicine patients in filling out new medicade forms
Travel Agent
May 2001 - August 2002
National Leisure Group | Virginia Beach, VA
Consumer Packaged Goods Manufacturing
Took inbound calls from all over the nation from potential travelers. Booked reservations with cruise lines, responsible for multitasking, data entry, and accounts receivable and customer service.
Sales Trainer
June 1999 - April 2001
Employers of America | Mason City, IA
Management Consulting Services
Made outbound calls to business' to sell employee handbooks to personnel managers. Trained new employees in sales techniques and time management as well as worked with existing employees to improve sales performance.
Placemat advertising sales
February 1997 - January 1998
Ads R Us | Des Moines, IA
Advertising and PR Services
contact local business to offer them the chance to be included on the next printing of popular local restaurant placemat.
Business Consultant/Quality Assurance
June 1995 - February 1997
Dun & Bradstreet | Des Moines, IA
Banking
Contact business owners,principles to update business files, collect financial year end data and discuss goals for the future year. Also in charge of Monitoring calls of other agents and reviewing files to ensure quality of work.
EDUCATION
Some College Coursework Completed,
September 2002 - May 2003
Hamilton Business College | Mason City, IA
Business and Marketing Program
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