Tammie Venne

*** ***** **

Evansdale, *****, Iowa, US

Mobile Phone:

Secondary Phone: 319-***-****

E-mail: sf1e4e@r.postjobfree.com

OBJECTIVE

To obtain a position in customer service that will utilize my strong interpersonal skills.

WORK EXPERIENCE

Customer Service

May 2007 - Jan 2010

GMAC Mortgage | Waterloo, IA

Real Estate/Property Management

Answer inbound calls in regards to customers mortgage. Supervisor Callbacks and take direct calls from elevated customers. Shadow and provide feedback to representatives and supervisors in regards to strengths and weekness'. Floor walking duties include assisting representatives with questions or problems encountered during calls.

Customer Service

October 2006 - May 2007

Family Video | Mason City, IA

Retail

Assist customers in locating and checking movies out, cash handling and collection duties

Advertising/Fundraising

June 2006 - September 2006

S & S Consultants | Mason City, IA

Advertising and PR Services

Set up non profit groups and business to participate in free advertising promotion for local communities

Poker Dealer

August 2004 - October 2005

Meskwaki Casino | Toledo, IA

Sports and Physical Recreation

Deal Texas Holdem, 7 card stud, Omaha and other poker games, enforce casino and poker room policies and procedures, ensure customers having a good time

Collections

May 2003 - July 2004

CBE | Waterloo, IA

Banking

Contact Consumers to arrange payment arrangements on past due accounts. Take payments over phone and keep record of conversations and agreements

Clerical

October 2002 - January 2003

Mercy Medical of North Iowa | Mason City, IA

Healthcare Services

Assisted Internal Medicine patients in filling out new medicade forms

Travel Agent

May 2001 - August 2002

National Leisure Group | Virginia Beach, VA

Consumer Packaged Goods Manufacturing

Took inbound calls from all over the nation from potential travelers. Booked reservations with cruise lines, responsible for multitasking, data entry, and accounts receivable and customer service.

Sales Trainer

June 1999 - April 2001

Employers of America | Mason City, IA

Management Consulting Services

Made outbound calls to business' to sell employee handbooks to personnel managers. Trained new employees in sales techniques and time management as well as worked with existing employees to improve sales performance.

Placemat advertising sales

February 1997 - January 1998

Ads R Us | Des Moines, IA

Advertising and PR Services

contact local business to offer them the chance to be included on the next printing of popular local restaurant placemat.

Business Consultant/Quality Assurance

June 1995 - February 1997

Dun & Bradstreet | Des Moines, IA

Banking

Contact business owners,principles to update business files, collect financial year end data and discuss goals for the future year. Also in charge of Monitoring calls of other agents and reviewing files to ensure quality of work.

EDUCATION

Some College Coursework Completed,

September 2002 - May 2003

Hamilton Business College | Mason City, IA

Business and Marketing Program

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