Business Development Manager
Resume:
Robert Blackburn
* ********* ****, ************, *** Jersey 07840
sf09hs@r.postjobfree.com
Business Development Manager
Enterprise Management - Operational Streamlining - Revenue and Profit Maximization
Process Optimization - Strategic Planning and Execution - Conflict Resolution
QUALIFICATIONS SUMMARY
An intuitive project management professional with progressive career of continuous performance excellence and significant achievements in all aspects of sales, marketing and customer service. Offering verifiable reputation in conceptualizing strategies resulting to excellent and effective bottom-line outcomes. Adept at developing professional relationships across diverse customer base, maximizing sales opportunities and presenting professional sales presentations. Equally skilled in business planning, financial analysis, goal setting and directing day-to-day operations. Highly capable of influencing, motivating and leading staff and colleagues in order to ensure maximum output.
Customer Satisfaction and Quality Services; Cultivated productive client relations utilizing in-depth knowledge of product specifications as well as principles and processes in providing customer and personnel services; gathered specific information to ensure coordination of customer service using internal and external resources; solidified customer relations through excellent customer needs assessment and solutions development
Business Growth Management; supervised overall business operations, which included staffing, scheduling, training, ordering, inventory management, cost control, and special events administration; assumed full accountability in monitoring, developing, and maintaining business systems to ensure high-quality and efficient business functions; performed follow-ups to ensure timely completion of assigned duties as well as compliance with company standards
PROFESSIONAL EXPERIENCE
DOHERTY ENTERPRISES, Hackettstown, NJ
Assistant General Manager Applebee’s 2005–2012
Managed and handled budgeting, cost control, payroll, general accounting, and profit and loss tracking. Contributed to local store marketing in increasing community involvement and creating new business and relationships in the community. Provided keen oversight to food and beverage costs and purchased inventory. Directed and motivated service and kitchen staff of up to 90 employees to ensure utmost guest service and food quality and presentation; in order to increase profits and drive business growth.
Career Highlights:
- Immediately provided response food and beverage quality and service complaints, ensuring overall guest satisfaction and repeat business
- Enhanced productivity of hourly staff members through positive reinforcement and compliance with training programs
- Rendered hands-on support to the development and implementation of training programs for mangers
- Successfully catapulted a team among the top 10 in the company in all guest satisfaction survey and matrix, encompassing food preparation, food safety, and guest service and operation standards
- Coordinated with Hackettstown PBA on numerous events on a yearly basis while collaborating with Centenary College and other schools in the community
- Provided efficient support with the management of a $3M-a-year restaurant, while maintaining low hourly turnover at under 85%; increasing sales by 7%; and achieving more than 30% in controllable profit
- Earned distinction by receiving the “Store of the Quarter” on three separate occasions for high levels of sales and profit budgets, along with superior guest service ranking and overall assessment scores
EDUCATION and CREDENTIALS
COURSEWORK IN BUSINESS MANAGEMENT - Raritan Valley Community College, Branchburg, NJ
ServSafe Certified - Alcohol and Food
Several Leadership Classes provided by Doherty Enterprises, Inc.
Motivational Speaking/Leaderships Skills
Keeping the Good Ones
The Guest/The Difficult Guest
Give them the Pickle
Connect/Attitude is Everything
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