Customer Service Sales

Kristen Silver

**** ****** **** ****

Escondido CA

92026

tel: 951-***-**** email: ******@**.***

Profile My work ethic is second to none and it resonates in the team members I manage. I am

a strong team player and believe communication is key. Upholding utmost integrity

and doing things right especially when no one is watching is the key to success.

Experience Manager of Inside Sales, Customer Service, & Repair Department January 2012 -

present

Aqua Lung America (Vista, California)

Assessed teams strengths and weaknesses; made changes to benefit the departments

I am responsible for.

Encouraged interdepartmental communication.

Improved processes and procedures to create efficiencies within the departments.

Manage twenty employees between three departments.

Supervisor, Inside Sales March 2010 - January 2012

Aqua Lung America (Vista, California)

Supervised a team of nine employees while maintaining the Military Contracts

Administrator position.

Worked with programmer to launch Military Online Sales website.

Responsible for making sure our Dive, Export, Military, and Sporting Goods

divisions met sales goals.

Military Contract Administrator April 2008 - January 2012

Aqua Lung America (Vista, California)

Review, negotiate, and execute domestic, international and FMS government

contracts.

Prepare quarterly GSA reports and facilitate audits.

Ensure export compliance for our shipments.

Prepare Wide Area Workflow (WAWF) invoicing.

Supervisor, Special Events December 2005 - April 2008

Pala Casino Spa Resort (Pala, California )

Plan special events for our VIP guests ranging from 100 to 1000 attendees.

Hire entertainers and prepare contractual agreements.

Directly responsible to make sure all tournament winners are paid and prizes

are claimed.

Supervise six representatives and train new hires on all Special Event policy

and procedures.

Freight Broker / Owner September 2003 - December 2005

Silver’s Elite Transport (Menifee, California)

Negotiated to achieve profitable loads for our drivers.

Insured on time delivery for our customers.

Maintained an excellent rapport with our drivers and freight brokers.

Facilitated as a freight broker for customers such a Stone Brewery.

Education Export Compliance April 2008 - April 2008

BIS Conference

Associates Degree Liberal Arts June 1999 - June 2004

Palomar College

Diploma September 1995 - June 1999

San Marcos High School

Computer

Knowledge

Microsoft Office Suite 2003

AS400 Platform

Wide Area Work Flow (WAWF)

AES Tranactions

Professional Skills Aptitude to teach and train on the job training or in a class room setting

Ability to follow instructions well and make decisions with no supervision

Diplomatically resolve customers’ complaints on as-needed basis

Facilitate strong vendor/customer relationships

Knowledge of DFARS / FAR clauses

Knowledge of Export Compliance

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