Administrative Assistant Customer Service

Joanne M Murray

*** ******** ***

Garfield, NJ **026

Cell-201-***-****

seuy9l@r.postjobfree.com

OBJECTIVE

To obtain a position where I can utilize my skills and experience to benefit my employer and grow with the company.

EDUCATION

Northern Highlands Regional, Allendale, NJ

1984-1988

SKILLS

Detail oriented, responsible, proactive,

Excellent customer service skills,

Experience with multi-line telephone,

Access, Excel

Windows 2000, XP, Vista, 7

Microsoft Word, Outlook

Type 70wpm

EXPERIENCE

Present Serhey Davidson Corp., New York, NY

Administrative Assistant

• Reception

• Process and renew bonds (Surety), complete riders, (Process

server, talent agency, employment, towing, auto dealer,

laundry, liquor and secondhand dealer bonds)

• Handle all incoming correspondence through mail and email

• Process endorsements, policy changes, mortgage and loss payee

changes

• Take statements from insured to file first claim report

• A/P and A/R, invoicing and billing

2009-2010 Institute of International Research New York, NY

List Researcher

• Contact client lists to update current company and client

information

• Generate new leads for sales

• Heavy Internet research

• Phones and data entry

2007-2009 Esurance, Gilbert, AZ

Administrative Assistant

• Reception-Facilities Coordinator

• Ordered supplies, checked inventory, accept deliveries, sign in

guests, maintained fax machines-copiers and mail meter,

ordered lunches, maintained lobby and conference rooms

• Opened, scanned, indexed and uploaded all incoming mail

• Entered stop pays, voided checks, and printed checks

• Entered payments for customer rentals and medical services

2001-2007 Liberty Mutual, Phoenix, AZ

Administrative Assistant

• Supported 150+ licensed insurance agents by handling all back

end office processing and production work including:

endorsements, policy changes, mortgagee and loss payee

correspondence

• Handled incoming correspondence and distributed to agents

within my teams

• Tracked and recorded agents work for upper management using

various software applications

• Data entry, filings, phones, faxing and copying

References available upon request

Contact this candidate