Sales Manager

DIANA M. ZEGRETTI

**** *.*. ** ***

Miami, Fl ***73

CELLULAR: 305-***-****

WORK

EXPERIENCE

*/**/** - *** *** ATT formally BellSouth Telecommunications

*/**/**** ***** *********

Duties Include: Sales & Service for new and existing customers calling into ATT to discuss their current service such as: new service, billing concerns, upgrading their service plan, handling customer escalations, and taking payments by phone. Selling products such as U-verse TV/High Speed Internet/VOIP, Fast Access DSL where U-verse not available, Dial-up Internet where high speed not available, home telephone equipment; service plans, maintenance plans, ATT wireless, Direct TV satellite where ATT TV not available, and many others ATT products.

10/2000- Cingular Wireless

3/31/03 Sr. Sales and Service Associate

Duties Include: The daily sales and service for customers such as demonstrating merchandise; assisting in customer related problems; answering telephones; opening new accounts; taking payments; filing; faxing; generating thank you letters to customers; ordering office supplies; creating office forms on word 6.0; backup to management as needed; opening and closing the store, inventory, closing all registers and collecting monies to go to bank, handling escalations when mgmt is not in and for the service department manager..

5/97 - BELLSOUTH MOBILITY

10/00 Sales and Service Supervisor

Duties Include: Overseeing the daily operation of the store; handling customer escalation’s; opening and closing the store; daily cash balancing; making schedules; training new employees; ordering and receiving of merchandise; ordering store supplies; and assisting employees with daily concerns. Over the 3 years I held different positions. I supervised 6 kiosk’s from Miami to Ft. Lauderdale for about 1 year with 6 employees reporting to me, then I was an-acting manager of the Coral Reef Retail store until a manager was hired with 6 reps reporting to me. Also, I traveled to Key West as an Acting Manager until another could be hired and trained to clean up store and get control of store again.

5/96 - 5/97 BELLSOUTH MOBILITY

Sales and Service Associate

Duties Include: The daily sales and service for customers such as demonstrating merchandise; assisting in customer related problems; answering telephones; opening new accounts; taking payments; filing; faxing; generating thank you letters to customers; ordering office supplies; creating office forms on word 6.0; backup to management as needed; opening and closing the store.

11/92 - 4/96 JOHN ALDEN LIFE INSURANCE COMPANY

Accounting Clerk III/Bank Reconciliation

Duties Include: Reconcile non-checking accounts on ARS; log incoming mail, check request into Paradox and distribute to reconcilers; provide copies of cancelled checks to various departments; process original canceled checks that are returned from the bank and send to storage; file incoming voided checks; fiche and reconciliation's; distributing of reports; log completed work on Paradox.

Senior Office Services Clerk/Human Resources

Duties include: Provide clerical support to the Employment department; receive, screen and route telephone calls for the HR Department; greet visitors; sort mail; maintain applicant tracking; generate response letter using applicant tracking system; maintain employee referral program; maintain internal transfer program; order office supplies; create and maintain New Hire Orientation packets; type memos and letters on Microsoft Word; verify employment oral and written; administer typing tests; input employment requisitions; create and maintain the listing of current job opportunities within the company; check references; initiate preemployment background checks; and process payment of bills.

5/92 - 11/92 PROFESSIONAL WINDOW TINTERS

Administrative Assistant

Duties included: Answering telephones; greeting customers; selling and demonstrating merchandise (window tinting, ATT cellular phone, beepers, car alarms); handling accounts payable and receivable; entering customer files into computer; assisting in customer related problems; filing; faxing.

EDUCATION Periodically attending Miami-Dade Community College in the pursuit of a Bachelor’s Degree in Business Management

SPECIAL SKILLS

Sales Leadership Course, Code of Conduct Managing Interpersonal Relationships Coaching Skills Workshop Go for the Gold: Coaching for Growth (people managers) Effective Writing Skills Focus: Achieving Your Highest Priorities and Introduction to Supervision course, Microsoft Word 2, 6.0,7.0, Windows 95, Excel, Paradox, DB2, Quotron PC, Ten Key Calculator, Photocopier, Fax, Data Entry, knowledge of BMI Treasury Accounting System, JD Edwards Inventory Control System, Advanced Certified Diver PADI 5 Star, and previous Health and Fitness Personal Training experience.

LANGUAGES: English, Italian and in the process of learning Spanish

REFERENCES Will be furnished upon request.

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