Customer Service Administrative Assistant

JoAnna L McKenzie

*** ******* ******, *********, ******** 21225 Cell: 410-***-**** **************@*******.***

Skill Highlights

• Contract Billing

• Contract setup - familiarity with Cost Plus (CPFF), Time and Materials (T&M), and Firm Fixed Price (FFP) contracts

• Project Support

• Calendar Management

• Event Coordination

• Presentation development and editing

• Document Management

• Excellent ability to work with all levels of internal management and staff, vendors and customers

• Ability to adapt to changes in the work environment, manage competing demands and deal with frequent changes or unexpected events

Professional Experience

Billing Specialist

January 2010 to Current

ARGO Systems, LLC (formerly AmDyne Corporation) – Hanover, Maryland

• Compile all monthly contract billing for government contracts and task orders.

• Monitor and submit all ARRA and MBE reporting

• Track contract amounts and notify Program Managers when contracts approach funding ceiling

• Ensure all monthly costs for subcontractors are charged against appropriate contracts.

• Set up new computers with all software for new employees.

• Troubleshoot hardware and software issues for office personnel.

• Code and route all incoming A/P’s for entry into accounting system.

• Administrator for company email accounts, both set up, inbox size allocation, and password changes.

• Design support for proposals.

Executive Assistant

November 2007 to January 2010

ARGO Systems, LLC (formerly AmDyne Corporation) – Glen Burnie, Maryland

• Provide full administrative support for all project proposals, and for company prepared project reports of all kinds, including but not limited to: front and back cover design, graphics, logo design, tables, graphs and charts.

• Handle compliance checks for all solicitations.

• Run daily server backups and reports.

• Troubleshoot all computer problems for the Company, research software errors, and install new hardware.

• Worked on directory clean up, including reorganization, structure and removal of old files to external drives.

• Enter all accounts payable into Deltek System and do weekly check runs.

• Enter Accounts Receivable into Deltek System

• Assist CEO in all day to day activities to include travel arrangements, and scheduling meetings.

• Prepare all packages for FedEx and UPS

• Assist Contracts Administrator with monthly invoices to subcontractors.

• Make Bank Deposits as needed.

• Ensure all Company Certifications are current.

• Handle bi-weekly payroll for entire company.

• Assist Human Resources with new hire packets and new employee on-boarding.

IT Administrative Assistant

January 2007 to November 2007

Early Morning Software – Baltimore, Maryland

• Assist CIO in all day to day activities to include copying, filing and faxing.

• Also responsible for scheduling appointments and meetings for CIO.

• Responsible for Inventory Tracking for the entire Information Technology Department, including design and implementation of new inventory program for the Department.

• Developed database for Invoice Tracking and Time Management.

• Handle receiving of all invoices for the Department, ensuring they are approved and forwarded to Accounts Payable in a timely fashion.

• Receive calls to the Help Desk and assist users with Computer issues and redirect calls when necessary.

• Developed and maintain network filing system to eliminate paper filing.

• Special projects as assigned by CIO.

Secretary II

July 2006 to January 2007

Anne Arundel County DPW – Crownsville, Maryland

• Support Superintendent of Central District Roads in all day to day activities including copying, faxing and filing.

• Extensive Customer Service - answering phones and entering Service Requests for work to be completed by road crews

• Responsible for maintaining Maintenance Management System Program for the District, ensuring the integrity of data transmitted to Annapolis office.

• Handle payroll for the District's 59 employees using E-Time software.

• Work closely with outside contractors who participate in the snow removal program to ensure all contracts are submitted in a timely fashion and all equipment inspected.

• Special projects as assigned by Superintendent

• Arrange meetings and interviews.

Administrative Assistant

February 2005 to January 2006

Manpower, Inc – Pasadena, Maryland

• Support Superintendent of Northern Roads in all day to day activities including copying, faxing, and filing

• Responsible for Weeded Lot program for Anne Arundel County, Northern District, including title searches, letters, scheduling investigations, assigning to contractor to be cut and costing out time and equipment used by contractor

• Extensive Customer Service - answering phones and entering Service Requests for work to be completed by road crews Entering all daily activity for five road crews into County program, including hours worked by each individual and materials used by each crew Special projects as assigned by Superintendent or Supervisors.

Senior Level Administrative Assistant

April 1998 to July 2003

Allfirst Corporate Banking – Baltimore, Maryland

• Support two Senior Vice Presidents, four Vice Presidents and three Assistant Relationship Managers in all day to day activities including correspondence, meetings, travel and lodging arrangements and preparing overnight packages

• Answered multi-line phone and directed callers to appropriate person or division

• Ordered supplies and kept supply in a neat and orderly fashion

• Arranged conference calls for monthly meetings with our out of state counterparts

• Compiled monthly statements and invoices for both our U.S. and International division

• Coordinated entertainment for clients including golf outings, baseball and football games and after bank meetings

• Helped both people in my department along with other departments on the floor, with computer and printer problems, worked along with the Bank's Micro-Support department to test new software prior to it being installed on everyone's computers

• Ensure all new employees certify in applicable training programs according to company guidelines.

Education

Anne Arundel Community College-2010- Present – Information Technology

Western High School - Graduated1996 – High School Diploma

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