Customer Service High School
Resume:
League City TX, *****
Crystal A. Smith
OBJECTIVE
To secure a challenging position that provides me with the opportunity for growth and advancement.
EDUCATION
EKG Training Certificate (Basic EKG part 1 & 2) August 2004
Brazosport Regional Hospital, Clute, Texas
Medical Office Professional Certificate August 2003
Brazosport College
High School Diploma May 1999
Robert E. Lee High School, Baytown, Texas
EXPERIENCE
Admissions / Administration Assistant February 2011- July 2011
BayWind Village Convalescent Center
Supervisor: Karen Johnson/ Chris Barcelo 281-***-****
o Conducts tours of Facility
o Assist Admissions Director with all admissions
o Prepares and explains Admission Packet with families and patients
o Prepares and maintains financial folders
o Obtain demographics from patients
o Co-Pay Orientations with responsible party
o Data entry for registration and face sheets
o Verify Medicare Insurance
o Trained in Keane Software
Customer Service Administrator
Integrated Transport Services July 2006 – July 2010
Supervisor: Tina Blalock 832-***-****
o 4 years of Management overseeing Customer Service Department and all office employees
o Develops and produces reports, letters, memorandums, and other departmental correspondences
o Maintains and updates data for area of responsibility
o Identifies and responds to complex client and employee problems
o Seeks complaint resolution with appropriate action and follows-up in a professional and timely manner
o Performs quality/performance audits and reviews departmental process to seek improvement
o Conducts interviews and training for new Customer Service Representatives hired
Admitting Representative
Brazosport Regional Healthcare System June 2003 - 2006
Supervisor: Carla Riley 979-***-****
o 3 years experience in patient interviewing and registration in the following departments: lab, day surgery, radiology, ER and inpatient admissions
o Insurance verification, authorization, pre-certification, Medicaid, Medicare, Worker Compensation
o Familiar with medical terminology, general ICD-9 coding, Hippa Laws and requirements
o Collections/cashier for co-pays, deductibles and payments
o Conferring with physicians to assure the appropriate care plan for patients
o PBX switch board operator
o Trained in Meditech software
SKILLS
o A team leader, highly motivated, and a problem solver
o Proficient in customer satisfaction
o Ability to handle critical and stressful situations in a calm and professional manner
o Organized and quality control driven
o Proficient in Excel, Word, Outlook
o 10-key by touch, filing, scanning, and typing etc.
o Proficient in managing multi-phone lines/ switchboards
*References provided upon request
Contact this candidate