Sales Customer Service

MARA E. MELLADO LAGARDE

Tel: 901-***-**** / Email: sedxwy@r.postjobfree.com

PROFESSIONAL EXPERIENCE

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Latin Press Inc, Miami, FL April 2012 – Present

Account Manager

Gerencia de Viajes, AVI Latin America, INPRA Latina, TV y Video

Tecnomultimedia Infocomm Mexico/Colombia, Tecnotelevision

Develop and manage customer relationship for multiple industries such as Travel & Leisure, Audio, Video & Lighting Integration, Painting & Coating, and Broadcasting. Manage accounts and contract negotiation for four specialized media publication and three tradeshows for Latin America. Working closely with editorial department creating different marketing strategies to generate revenue, drive incremental demand and satisfy client’s needs.

• Build client list by attending tradeshows of specific industries in the US and Latin America.

• Maximize new business opportunities and increment sales by offering all company online base products such as webcast, webinars, e-blast, online banners, etc.

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Grand Destinations Luxe, Miami, FL October 2011 – April 2012

Travel Agent and Marketing Assistant

Manage and develop concierge services for first class companies, model agencies and organizations worldwide. Worked with the marketing department developing company promotions as e-blast, brochures, etc, and update of the database using Constant Contact.

• Worked with high-end clients to create and close packages including, plane tickets, hotel reservations, transportation, tours, events, etc

• Provided ideas to improve the unique services and benefits offered to the members of GDLUXE.

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ALSAC/ St. Jude Children’s Research Hospital, Memphis, TN January 2011 – October 2011

Donor’s Services Bilingual Representative

Work directly with donors to St Jude Children and Research Hospital, supporting and improving donations by assisting their requests.

• Updated and maintained vital donor’s information.

• Handled high volume of calls and timely met goals in data processing.

• Processed weekly volunteer’s reports.

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PREFERRED FINANCIAL SOLUTIONS, Chicago, IL January 2010 – December 2010

Enrollment Specialist

Work with lawyers in a debt elimination program.

• Contacted and enrolled new clients, enrolling more than 100 new clients a week.

• Communicated with existing clients to follow-up their commitment to the program.

• Answered clients’ concerns during the operation of the program.

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MEVIS INFORMATICA MÉDICA, São Paulo, Brazil January 2008 – November 2009

Sales Associate

Manage the sales department of the company that develops medical software for stereotactic Neurosurgery.

• Informed clients of updates to the program released by the CEO and the creator of the Medical Software.

• Managed the sales of software updates.

• Distributed the products to new clients.

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ASSIST – CARD, São Paulo, Brazil April 2007- June 2009

Manager of Traveler’s Assistance

Lead the team responsible for providing assistance in English, Spanish and Portuguese to foreign card-holders traveling to Brazil.

• Responsible for covering all the needs and setbacks of the clients who travel to Brazil from all over the world, during their stay in the country.

• Coordinated with other managers during shift changes via English-based computer program.

• Managed payments made to third-party service providers used by Assist-Card clients.

• Updated the Companies database daily with information acquired during the shift.

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SITEL – PROJECT HTC, São Paulo, Brazil April 2007– January 2008

Technical Analyst (Latin America)

Work for the HTC Technical Support office. Provide technical support for clients of HTC telephone and PDA clients via telephone and email.

• Resolved technical problems of clients of HTC telephone and PDA via telephone and email and determined the need for a specialist.

• Translated documents outlining technical procedures for HTC employees.

• Update the database with all the clients’ procedures.

Received certificate of recognition for excellent achievement in customer service on more than ten occasions.

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FREELANCE EVENT CORDINATOR, São Paulo, Brazil May 2005 – April 2007

Work for several Companies that organized trade shows of different industries.

• Oriented and organized conference participants at six events of over 1,000 attendees

• Data processing of all the visitors and Exhibitors.

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I also work during and after graduated from the University in several Companies as, Consultoria Economica CANEC, as Account and Auditor assistant.

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EDUCATION

UNIVERSITY OF HAVANA / Havana, Cuba / 2004

Bachelor Degree, Major: Accounting and Finance

ADDITIONAL EDUCATION

BOVESPA Master, a course on the São Paulo Stock Exchange / São Paulo, Brazil / 2007

Brazilian Taxes / SENAC / São Paulo, Brazil / 2006

Sales Techniques / Barsa Planet / São Paulo, Brazil / 2006

The Fundamentals of Marketing / ANIR / Havana, Cuba / 2003

Business Management / ANIR / Havana, Cuba / 2003

LANGUAGES

Fluent in Spanish, English and Portuguese

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