Customer Service Supervisor
Resume:
Claudia Rumford
Objective
To obtain an opportunity of offering growth and advancement based upon individual merit and capability. My background reflects extensive experience with Customer Service procedures. Also, can communicate, negotiate and have leadership skills. I have the ability to establish and maintain effective rapport with peers and management. In addition, I am efficient, organized and detail oriented. I believe in thorough follow-up.
Professional Experience
1/10-Present
G&R Upholstery and Refinishing LLC
Customer Service / Administrative
Responsible for answering phones, scheduling appointments, placing orders of fabric for customers work orders ( Leather, Sunbrella and Fabric) and entering work orders into system.
12/09 – 4/11
Arise Solutions
Virtual Customer Service/ Work from Home Agent
Responsible for taking customers calls and answer their emails about issues or payments for their orders and also place orders for customers and help customers troubleshoot their accounts. I was an independent contractor working from home.
5/04 – 2/09
Telrite Corporation
Bi-lingual Customer Service/ Provisioning Representative
Assisted customers with the activation of their pre-paid and pos cell phones and assisted customers with their residential telephone accounts.
• I also interact with all departments for any issues or any new procedures.
• Responsible for all the monitoring of the calls of all the customer service representatives and also the knowledge of telecommunications, wireless, 1-Plus, local and long distance pre-paid calling cards.
• Responsible for the BCMS system where I monitor the Calls that come in and I am responsible for the system test to make sure all of the Customer service toll free numbers are working and the calls are processing.
• I also help customer service with any customer issues.
• Responsible for any retention calls and retention reports and all of the wholesale account’s trouble issues.
• Opened and closed customers residential accounts.
4/98-11/00
ILD Telecommunications Inc
Customer Service Call Center Bi-Lingual Lead
• Responsible for customers’ recharges and any problems with there calling cards, also responsible for any calls
• Dealing with vending calling card machines and Zon machines so technicians can go to the location and service machines.
• The help desk in titles me to activate batches, location recharges, adjustments and answer any questions that the customers’ might have about their calling cards.
• Take any calling card orders for locations. Assist the Spanish customers’ with any problems with there calls not getting thru and explaining our international rates.
• Responsible for the customer service representatives and their needs when there is no supervisor available.
• I handle supervisor calls and any supervisor over rides or adjustments.
• Dealt with the technicians when any technical problems should arise.
9/96-3/98
Ranger American
Stockroom Supervisor
• In charge of the stockroom, this requires ordering all parts for in-home alarm systems and equipment and tools necessary for the job.
• Shipped and received all parts and equipment.
• Pulled and kited all orders, then issued them to the installers to take to job site.
• Deal with UPS, Federal Express and Air Bourn.
1994-1996
Coloplast
Production/Stockroom
• Responsible for pulling parts from customer’s order lists, out of the stockroom.
• Did packaging of the orders and labeling the boxes.
• Used small hand tools
1991-1993
Valley Services
Customer Service/Stockroom
• Duties involved answering phones, taking messages, typing and data entry. Did filing of documents and legal forms, have customers sign-in company register book then issue a visitor badge.
• Inputted work orders and employee’s information into computer.
• Responsible for outgoing and incoming mail also organized daily faxes
Education
1989 Fremont High School/Graduated Sunnyvale, CA
1990 De Anza College/ Studied Administration of Justice, Cupertino, CA
Skills
Bilingual English-Spanish
Microsoft Office, Word, excel, Outlook, Internet, Thunder Bird, AT&T platforms.
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