Guest Services & Concierge Manager French speaking
Resume:
Marilyne Lambert
Orlando, Florida 32824
H: 407-***-****
Cell: 407-***-****
E-mail: **********@*****.***
Objective: To obtain a management position with an organization where I can
best utilize my proven skills and abilities in Sales, Marketing and Customer
Relations to the benefit of the organization.
Qualifications: An enthusiastic and positive customer service professional with
twenty-four years of progressively increasing management responsibilities and
outstanding customer service skills. Possessing the ability to work well with
guests, management and co-workers. Significant organizational skills with the
ability to prioritize work, and consistently meet production goals and schedules.
Employment History:
India Blue Restaurant, 8282 International Drive, Orlando
June 2010-to present
Director of Marketing & Sales
Orlando Convention Aid: PO Box 690866, Orlando. Tel: 407-***-****
January 2010 - June 2010
Sales Manager, Accounts Executive.
Orlando Convention Aid is an advertising and marketing company that distributes
electronic and print advertising, targeting the convention, vacation and local
markets. Assist in every aspect of the operation, sales and relations with existing
clients.
Salt Island & Bogard’s Restaurants: International Drive, Orlando.
September, 2008-December 2009
Group Sales Manager
Work with DMC’s, Tour Operators, Meeting planners, Travels Agencies, and
Hotels Sales Managers to prioritize the best leads and meet sales goals. Prepare
and present proposals. Maintain repeat accounts and generate new accounts
within the group markets.
Florida Eco-Safaris, 4755 N Kenansville road, St Cloud. Tel: 407-***-****
October 2005-Sept 2008
Marketing & Sales Manager
Promote the attraction to various markets thru marketing techniques. Work with
DMC, Tour Operators, Travels Agencies, and Hotels Sales Managers to prioritize
the best leads and meet sales goals. Prepare and present proposals. Maintain
repeat accounts and generate new accounts within the group markets.
Strong networking and active participation in hospitality industry related
organizations and associations to solicit new business. Coordinate group’s visits
with the operational departments.
Enjoy Florida Restaurant Group, 2948 Vineland road, Kissimmee.
September 2003 - Sept 2005
Director of Marketing&Public Relations
Promote the restaurants to various markets including local, domestic and
International customers. Advertising and implementing programs to increase
business. Working with meeting planners to book private events.
Passage To India Restaurants, 5532 International Drive Tel: 407-***-****.
November 2001 - August 2003.
Director of Marketing & Public Relations.
Promote the restaurant thru concierges, guest services and local business.
Working with Meeting Planners, Destination Management Companies, Tour
Operators, British vacation rental homes companies.
Assisting with the opening and the prosperity of additional locations
Transtar Transportation, 1150 Jetport Drive, Orlando.Tel: 407-***-****
May 2000 - September 2001
Hired as guests services manager to implement and maintain quality service.
Coordinate and manage all guests’ services desks providing our transportation in
various hotels in the Orlando area. Progressively increasing responsibilities to
operation and sales and learning all aspects of the transportation business.
Manage the day-to-day operation of reservations, dispatchers, drivers and airport
associates. Became a part of the sales team focusing on getting new accounts.
Renaissance Orlando Resort, 6677 Sea Harbor, Orlando Tel: 407-***-****
December 1985-March 2000
Concierge & Guest services Manager
Managed the day-to-day operation of the guests’ services department.
Obligations consist of directing a staff of approximately forty associates and
coordinating all the activities of the valets, door and bell attendants, concierges
and receiving associates, while maintaining cooperation, morale and the highest
level of guests services. Responsible for the implementation and support of
corporate policies. Assisted in the hiring and training of staff. Developing weekly
work schedules. Conducted regular meetings to maintain good relationships and
communications. Overall emphasis on providing guests with efficient and
professional services. During October-December 1995 participated in the
opening of the Rosen Centre Hotel as a concierge manager, setting up the
concierge lounge, VIP’s registration, and concierge desk.
Languages:
Fluent English and French. Some Spanish, Italian and German. Experience in
verbal & written translation and interpretation.
Education:
1984-1985-Tunon International Hospitality School, Grand National Plaza,
Orlando Directed training for hospitality industry. Graduated top five
1980-1982 Draguignan-83690, France
Training in sales and marketing-Graduated
Professional Associations:
Member of “les clefs d’or (Gold keys)-World Wide Concierge Association
Vice president and president (2 terms) of the Central Florida Concierge
Association
Member of the Orlando, Kissimmee CVB’s and Chambers
Member of the British, French and Brazilian Associations.
Member of the Central Florida Concierge Association
References:
Available upon request.
Addendum:
Translation / Interpretation Experience
During my career as a Concierge / Guest Services Manager I have frequently
been called upon to utilize my native French to act as a translator and interpreter
for many organizations. Some of the companies that have requested my skills
are Nike, Pfizer and others. I have worked as a free lance Translator at
conventions and sales conferences at the Orange County Convention Center for
numerous companies.
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