Insurance/Customer Service

Adrienne Kazarian

*** ****** **** **.

Phone: 904-***-****

E-Mail: *******************@*****.***

Middleburg, FL 32068

OBJECTIVE

To secure a position with a stable and progressive company with the potential for advancement, where I can utilize my extensive insurance and customer service skills

MAJOR ACCOMPLISHMENTS

State of Florida 440 - Customer Service license

EXPERIENCE

8/2007 - 3/2008 Brown & Brown Insurance Agency Jacksonville, FL

Commercial Lines Assistant

Processed Certificates of Insurance

Checked various types of commercial policies to verify they were issued from the insurance company correctly

Handled cancellation notices for non-payment of premium

Various other duties given to me by the account managers

1/2004 - 8/2007 Tower Hill Insurance Group Gainesville, FL

Document Processor 1 & Lead mail Clerk

Duties as Document Processor 1

Converted applications agents uploaded thru the computer to our system

Assisted with hurricane claim calls as needed

Assisted with scanning and endorsements as needed

Special projects as needed

Duties as Lead Mail Clerk

Emailed daily status reports to management

Tracked daily production on the mail daily log sheet

Sorted envelopes according to the following categories: regular mail, return mail, checks and personal mail

Opened regular mail envelopes using the electronic mail opener, removed the material inside the envelopes, and sorted into defined categories

Sorted personal mail into the mail distribution carts according to person or department Distributed mail throughout two buildings twice daily and filled out the mail cart log sheets Tracked and recorded signature mail packages into the Arrival machine

Scanning / Imaging

6/2002 - 8/2003 American International Group Lake Mary, FL

Customer Service Representative

High level customer service support in a call center environment

Assisted team leader with various projects

Assisted with incentive plans for employees

8/1999 - 6/2002 Geico Direct Insurance Agency Winter Park, FL

Customer Service Representative

Automobile Insurance Sales

Customer Service Support

Various clerical duties involving handling money

8/1997 - 8/1999 Ralph Kazarian Auto Insurance Sanford, FL

Office Manager

Managed daily office operations / supervised automobile sales, service activities Developed and maintained relationships with automobile insurance companies Extensive customer contact via in person and telephone contact

Hired and trained employees

Responsible for Agency financial matters

5/1997 - 8/1997 Ralph Kazarian Auto Insurance Orlando, FL

Assistant Office Manager

Managed daily office operations / supervised automobile sales and customer service activities

Assisted with hiring and training of employees

Responsible for daily record keeping and bank deposits

EDUCATION

1981 Edgewater High Orlando, FL

High School Diploma Business

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