Customer Service Sales
Resume:
Martell McDuffy
Pittsburgh, Pa **211
********@*****.***
OBJECTIVE:
To obtain a full time position in the field of Marketing.
EDUCATION:
Radford University Radford, Virginia
Bachelor of Arts in Business Management
Concentration: Marketing and Business Management
WORK EXPERINCE:
Enterprise Rent-a-Car Oakland, PA
Management Trainee March 2009 - Present
* Assisted with the new hire marketing campaign and training of new employees.
* Assisted branch manager with advertising of new and existing offers on rentals.
* Top 10 in sales in Western Pennsylvania for ten consecutive months.
* Helped branch achieve highest revenue to date.
* Assist upper level management with daily operations of Oakland main branch and Oakland satellite office.
* Responsible for properly qualifying and underwriting customer contracts.
* Responsible for helping train and manage the progression of entry level employees.
* Assisted with the college marketing campaign.
* Consistently provided excellent customer service by appeasing the needs of consumers.
* Helped branch raise and maintain customer service score above corporate average.
* Assisted managers with the collection of bad debt and account receivables.
Verizon Wireless Laurel, MD
Sales Associate April 2005 – September 2005
* Developed new marketing campaign and strategy to attain new customers.
* Supplied existing and potential customers with Verizon products and services.
* Responsible for making calls to potential and existing customers with offers of new services made available.
DeMatha High School Basketball Camp Hyattsville, MD
Senior Camp Counselor May 2005- August 2009
* Provided guidance and leadership to children ages 6-15 years old
* Taught campers basic development skills of basketball and sportsmanship
Computer Skills:
Proficient in Microsoft Access, Excel, PowerPoint and Word
ACTIVITIES:
* Delta Sigma Pi Business Fraternity
* Member of Kappa Alpha Psi
* Captain of Radford University Basketball Team
* Special Olympics Volunteer
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