Kelly Oosterhoudt

KELLY OOSTERHOUDT, RN, BSN

**** **. ***** ***** *****: 360-***-****

Bellingham, WA 98226 Cellular: 360-***-****

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An experienced healthcare professional with proven abilities in managing projects, improving efficiency of operations, team building, motivating staff, and producing results. Quickly grasps complex concepts, analyzes and interprets into a logical strategy. Works equally well as the project manager or part of a project team. Able to identify areas of strength, weakness and compliance to assist in policy development and changes in operation to bring the organization into compliance. Experienced in the management and implementation of large-scale software projects, strategic planning and financial management. Possesses excellent communication and facilitation skills, both oral and written. Demonstrates excellent relationship skills by combining a “high touch” approach to “high tech” projects that will support the nursing process. Utilizes personal clinical experience and passion that is focused on patient and family centered care.

AREAS OF EXPERTISE

PROCESS IMPROVEMENT OPERATIONS MANAGEMENT

CLINICAL TRANSFORMATION INFECTION CONTROL

CHANGE MANAGEMENT PROJECT MANAGEMENT

POLICY DEVELOPMENT NURSING WORKFLOW

EDUCATION/TRAINING LEAN CERTIFIED

MEDICAL STAFF QUALITY MANAGEMENT

SENTINEL EVENT MANAGEMENT ACCREDITATION

PROFESSIONAL EXPERIENCE

The Quammen Group, Inc

Healthcare-focused consulting services for business management and information technology.

Senior Consultant, Independent Contractor, Clinical Informatics/Project Management

(2007-2008)

• Successfully led Clinical Transformation projects large and small hospital systems serving as the subject matter expert within the project with respect to product features/capabilities and future-state workflows

• Guided and educated teams on cross-functional flows and process redesign

• Lead the Medication Usage Team working with disparate vendors and complex interface issues.

• Implementation of Siemens MS4 product large health system, development of form content and ensuring compliance with regulatory and accreditation standards

Southeast Georgia Health System

Not-for-profit healthcare system with multiple locations and services.

Nursing Informatics Coordinator

(2005-2007)

• Clinical Project Manager in rapid paced multi-application implementation

• Led and facilitated Process Improvement Teams to prepare for automation

• Served as the Clinical Informatics liaison for Continued Survey (JCAHO) Readiness

• Interfaced end users and Information Systems Department

• Nursing Representative on all Information/Technology Strategic Steering Committees

• Developed and Implemented Successful Training and Education Programs for End Users on new technology and enhancements.

Director Off-site Practices

(1998-2005)

• Directed two (2) Urgent Care facilities and three (3) primary care practices to include all aspects of care delivery.

• Responsible for staffing of all positions including medical staff, nursing, radiological and lab tech, registration and billing personnel.

• Participated in the Revenue Cycle analysis and management

Director Quality Management

(1989-1998)

• Collaborated with the Medical Staff in redesigning the Peer Review and Reappointment processes of the organization.

• Led successful Joint Commission continual survey readiness program to full accreditation of the two separate hospitals and multiple sites within the health system.

• Facilitator and Project Manager for patient safety, performance improvement, risk reduction and quality initiatives.

Staff Nurse

(1981-1989)

• Emphasis on Critical Care, Operative Services, and Urgent Care. Has provided direct care in other clinical settings to include Maternal Child Services and general Med/Surg.

EDUCATION AND CERTIFICATION

• Baccalaureate Degree in Nursing: Armstrong State College in Savannah, Georgia

• Associate Degree in Nursing: DeKalb Community College in Clarkston, Georgia

• Certified Professional Healthcare Quality; retired

• Lean Manufacturing; Certified

• Project Management Professional; requirements satisfied to sit for exam

• Aerobics and Fitness Association of America

• BodyPUMP

• Precision Cycle and Trekking

• Reebok Cycle

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