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Customer Service Assistant

Location:
Atlanta, GA, 30339
Posted:
May 07, 2012

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Resume:

Manise Pierre

**** ********** ******* *** ***

Atlanta, GA 30339

sdpi39@r.postjobfree.com

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OBJECTIVE

To become a clinical research specialist

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QUALIFICATIONS

• 5 years of experience in food testing and micro-chemical analysis, manipulation and preparation for research and reports.

• 2 years of experience as the de facto assistant Lab Manager – assume Management responsibilities in the microbiology division in the absence of the director

• Strong work ethic, ability to think critically, work under pressure and solve complex issues

• 5 years of progressive experience in administrative office

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EDUCATION

Rosalind Franklin University of Medicine & Sciences, Chicago, IL

Master’s of Science Degree Conc. Healthcare Management Expected June 2012

University of Georgia, Athens, GA

Bachelor of Science Degree Major in Cellular Biology May 2007

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WORK EXPERIENCE

EMSL Analytical October 2009-Current

Microbiology Lab Analyst

Perform analytical testing on food samples

Maintaining QA/QC and company policy

Prepare and analyze a variety of environmental samples for direct examination of spores

Read and identify fungi in spore trap and tape samples using optical microscopy

Managed the daily operations of the food division and serve as Quality control coordinator

Georgia Department of Agriculture, Atlanta, GA June 07- October 2009

Executive Assistant of the Deputy Commissioner June 07-July 2008

Served as liaison between the Homeland Security department and international trade division.

Coordinated all tasks pertaining to the administrative operations of the office to staff from both divisions.

Worked on special agricultural projects such as promoting Georgia Grown Food show.

Handled all confidential materials pertaining to budget and operations for the homeland security division

Microbiology Lab Technician July 2008-October 2009

Performed quantitative and qualitative assays to detect microbial pathogens such as Salmonella, Listeria, Staph, and Campylobacter in food samples and testing for bacteria in environmental samples

Performed analytical testing using GC/MS, HPLC and UPLC instrumentations, calibration, Vidas, Vitek, Bax System, and routine maintenance of lab equipment and other lab assignments

Prepared samples and media and conduct testing in accordance with approved bacteriological methods by AOAC and FDA. Experience in media prep, pippetting, plate count, aseptic technique, dilutions and other laboratory techniques.

University Of Georgia, Cell Biology Department, Athens, GA Summer 05- 07

Student Research Assistant

• Maintained, harvested and analyzed cells cultures for research studies

• Assisted in ongoing extensive research of specific gene’s function in eukaryotic cell called in tetrahymena

• Performed DNA and protein electrophoresis, PCR reaction, In Situ Hybridization, immunoflurescent image taking, and subsequent analysis

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OTHER RELEVANT WORK EXPERIENCE

Dillard’s

Sales Associate/Part time Customer Service November 07- May 08

Achieved daily sales goals

Provided professional and friendly assistance to all Dillard’s customers

Dial America Marketing

Customer Service Representative March 04-October 06

Managed BOA customer’s accounts

Managed Healthcare accounts for seniors with insurance enrolments

Processed insurance claims, billings and credit applications per clients ‘requests

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Volunteer Activities

Grady Memorial ECC Volunteer

Alzheimer’s Association Volunteer

Professional Development

Current ASQ Member

AOAC International training

American Proficiency Institute annual participant

Guest Speaker for 2011 IAQA meeting on mold sampling

Featured on CBS News and WSB-TV as guest scientist for water testing and food testing



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