Customer Service Project
Resume:
Patricia Stahl
Billings, MT *****
Home Phone 406-***-****
Email sdeeal@r.postjobfree.com
OBJECTIVE
To obtain a position utilizing my skills in administration, office management, research, analysis, database design, bookkeeping, organization, customer service, public speaking and management
EXPERIENCE
July 2011 to Current Sysco/Snelling
Service Coordinator Billings, MT
Langford intl.- Data Entry. Create materials for Seminars including name tags, contact lists, and certificates of completion. Bertram Drilling – Assist Accountant. Complete credit and debit vouchers and, filing. Sysco - Provide support to Account Executives. Create and run reports. Add and Edit Items. Monitor promotions. Issue and record credits and charges for customers and suppliers. Basic Bookkeeping
February 2011 to July 2011 Wells Fargo Home Equity/Spherion
Loan Servicing Specialist Billings, MT
Integrate Home Equity Credit Card from Wachovia to Wells Fargo. Verified customer information and updated for data integrity. Modified Excel spreadsheet used to track daily stats. Used software programs to track and order customer credit cards. Assist research department with locating and providing copies of drafts, statements, histories and other financial documents to customers. Use a variety of software programs including AS400, and Lexis Nexis.
December 2010 to February 2011 Retail Data
Data Collector Billings, MT
Use data collection device to record product unique codes, accurately enter unique price(s) and appropriate attributes based on individual client collection criteria. Download lists and transmit completed data.
October 2010 to December 2010 Crossmark
Retail Rep Billings, MT
Communicate with store personnel regarding tasks, sales activities, promotions, and client and/or sales plan objectives. Executed retail merchandising tasks as scheduled. Implement retail schematics and merchandising materials.
October 2007 to July 2010 Safeway
Retail Service Systems Administrator Phoenix, AZ
Monitor statistical reports and service success for shopper program. Managed and reviewed complete reports to ensure accuracy and compliance with business requirements. Create reports using Crystal, SQL, Access, and Excel. Develop ad hoc and trend reports as needed. Coordinate meetings to resolve training issues. Presented project updates. Answered and addressed incoming inquiries and emails regarding service reports and special requests. Documented business processes. Work with team to develop new application for the shopper program using Outsytems Agile Network. Project Management - Managed project from proposal to completion including time, budget, and resources.
December 2004 to September 2007 Fry’s Corporation
Administrative Coordinator Tolleson, AZ
Managed COOL CA$H fundraising program including presentations at schools, and ensuring the integrity of the program, data, and funds distribution. Oversaw and maintained customer problem
and request system. Created and maintained databases. Trained and supervised temporary holiday employees. Maintain community Intranet website. Created reports, spreadsheets, flyers and other documents as needed. Assist Accounting department with AR and ledger entries. Answered multi-line phone system and resolved escalated customer complaints.
August 2004 to December 2004 Remedy Intelligent Staffing/ Fry’s Corporation
Business Analyst Tolleson, AZ
I performed a market analysis to determine if opening an ethnic specific grocery store in a particular geographical area would be feasible and productive. I analyzed the situation and gathered both primary and secondary data using both qualitative and quantitative research. Analyzed and interpreted the data and provided a written report as well as a Power Point presentation.
September 2003 to August 2004 Self Employed
Computer Education Sun City, AZ
Provide instructions in basic computer operations. Set up computers and peripherals. Installed software and provided instruction on its use
December 2002 to May 2003 US General Services Administration/PHS Contractor
WPII Auburn, WA
Maintained Calendars for PBS Officers, Scheduling and Travel Arrangements. Set up meeting room and provided technical support. Created and updated PowerPoint presentations for business meetings. Created and maintained database for education and training requirements for PBS Associates. Created online Procurement and Acquisition forms linked to a database. Created and maintain Excel and Word documents as needed. Provided desktop applications support.
January 2000 to November 2002 The Emerson Company
Research Analyst Bellevue, WA
Develop industry reports for online publication & distribution to “The Big 5” accounting firms. Manage branding project. Initiate new research projects. Install, maintain and integrate software applications. Created and archived PDF and zip files which were posted on the company’s web site. Provide support for Bookkeeper.
EDUCATION
Green River Community College
Associates Development-Business & Computers
August 2002
University of Phoenix
Bachelor of Science-Business Management
December 2006
University of Phoenix
Masters Business Administration
November 2008
University of Phoenix
Doctor Management/Organizational Leadership
Currently Attending
SKILLS
Office administration, Project management, Training, Research, Public Speaking, Presentations, Fundraising, Management, Correspondence, Communication, Technical writing, Proof Reading, Editing, Maintaining calendars, Bookkeeping, Filing, Stocking, Inventory, Planagram, Merchandising.
SOFTWARE/COMPUTER SKILLS
AS400, Teradata, Lotus Approach, Oracle, Crystal Reports, VB, SQL, HTML, Outsystems AgileNetwork, MS Navision, MarketExpert, Ventura Database Publisher, Adobe Acrobat, MS Project, Word, Excel, Access, PowerPoint, Outlook.
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