JAMES M. HERNANDEZ
Glendora CA 91741-4606
626-***-**** / firstname.lastname@example.org
UNIVERSITY OF SANTA CLARA
Bachelor of Science in Commerce - June 1983
National Association of Concessionaires – Chicago IL January 1992
Certified Concession Manager (CCM)
(certified to run a stadium concession)
• Trained in operation, maintenance and repair of BDLR conveyor, PLC controls and pusher operations;
. 24 years office & services administration, sales, distribution management and fulfillment experience;
• Experienced knowledge of USPS operation standards and mailing regulations & requirements;
. Trained in operations management, process evaluation, performance review & inventory management;
• Experienced in management & maintenance of mid to high range document handling & production mailing;
• Facilities management experience includes oversight of multiple 200,000 sq/ft sites in California & Texas.
Project Manager/Estimator/Sales Coordinator: North American Conveyor Inc.
City of Industry CA April 2006 – May 2009 Salary: $60,000 per year
Responsibilities: respond to RFPs from the US Postal Service for sorters, conveyors and special orders, prepare detailed estimates and cost accounting data; direct sub-contractors and project engineers on project details, revisions and cost analysis; manage planning, implementation, shipment(s), installation and acceptance testing of sorters, conveyors and US Postal Service furnished equipment; apply USPS regulations and mailing standards; design USPS sort plans; prepare correspondence, memoranda, meeting minutes and updates for assigned projects; evaluate mechanical and layout CAD drawings for projects and placement accuracy; moderate pre-installation conference calls involving mechanical, electrical and training for each assigned project; maintain project records and provide final “As-Built” drawings to project locations; analyze project financials and labor costs ensuring project profitability; plan direct mail marketing efforts for new business; maintain project shortage data and correct; supervise shipping & receiving; Safety team; nationwide travel; vendor relations, evaluation and selection; records management; special projects.
* ISO 9001 Management Team 2006-2009
* Inventory Management Team 2009 (year of inception)
Mailroom Services Supervisor: Scripps College
Claremont CA Oct 2004 - April 2005 Salary: $38,000 per year
Responsibilities: receive, sort and distribute incoming US Mail, overnight courier and parcel service(s) delivery; prepare outbound US Mail, overnight shipments and parcels; supervise all shipping and receiving for college; maintain and update each semester lists of staff, faculty & students; oversee operation of 1,100 mailbox unit campus postal center; receive, verify, sort and distribute college payroll for bi-weekly and monthly staff and students on Federal work-study program; serve as Building Monitor in Scripps College Emergency Preparedness Program (CPR & First Aid Certified); vendor negotiations and contract review; supervise and train (1) general clerk, (1) copy center key operator and (8) work study students; handle cash transactions & bookkeeping; prepare weekly and monthly financial reports; database management.
Operations Manager: Mail Inspector LLC (defunct)
West Covina CA Feb 2001 - March 2004 Salary: $52,000 per year
Responsibilities: develop western states markets and distribution; implement all phases of strategic business plan; direct sales & cooperative marketing partners; recruit and coordinate wholesale network; verify and audit contractor network for compliance with MI requirements, standards and state regulations; participate and attend health product shows; train sales and customer service representatives on program highlights, issue and dispute resolution; write internal policies and procedures for customer service, contractors and employees; select phone system, computer equipment and furniture; maintain sales, contractor, vendor and employee records and financial data; special projects.
Division Manager: The Home Service Store
Claremont CA Oct 1999 - Jan 2001 Salary: $65,000 per year
Responsibilities: develop Los Angeles market and implement all phases of strategic business plan; direct sales and marketing staff for Sam’s Clubs and True Value cooperative marketing partners; P & L oversight for (8) field offices in Southern California; recruit and coordinate home improvement contractor network; verify compliance with HSS requirements, standards and state regulations; train sales and customer service representatives on program highlights, issue and dispute resolution; maintain computer and written records and documents of work order history, vendor performance and business financial data; evaluate and review performance of HSS staff in Southern California Division (14 employees).
JAMES M. HERNANDEZ
EMPLOYMENT EXPERIENCE cont’d
Manager, Sales & Development: Team Mailroom (defunct)
San Dimas CA December 1996 - September 1999 & April 1994 to May 1995 Salary: $48,000 per year
Responsibilities: implement all phases of strategic business plan; direct sales and marketing staff; P & L oversight for mail management services; coordinate joint marketing efforts with Wholesale distributors; select and attend trade shows; train sales staff in Quality program to evaluate corporate reprographics and mail centers; coordinate services with needs of internal customers; create performance measurements; review raw material suppliers for cost, quality and reliability; participate and support industry initiatives promoting efficiency, quality & productivity in mail centers and the U.S. Postal Service.
* Designed “Quality” Program (Reprographics & Mail Centers)
* Interviewed Postmaster General Marvin Runyon Van Nuys CA PCC - March ‘94
Director, New Business Development: PIP Printing
Agoura Hills CA May 1995 to November 1996 Salary: $67,000 per year
Responsibilities: evaluate, analyze and select new business opportunities for PIP’s 600 store national retail network; manage 152 store national network offering mailing & postal automation services; supervise and coordinate activities of 6 internal staff; P & L oversight for new business initiatives and PIPMAIL; oversee department budget and capital requirements; create, design, develop & present internal training sessions for selling mailing program; conduct briefings on postal automation, its features and benefits to national accounts; negotiate national equipment and service contracts for mailing program; participate in efforts promoting postal automation and the U.S. Postal Service; maintain and develop vendor relationships for mailing program and new business initiatives; nationwide travel.
* Increased PIPMAIL revenues 87% in 18 months
* Established 4 new products in retail network
Manager, Mail Operations: Countrywide Funding
Pasadena CA March 1992 to March 1994 Salary: $42,000 per year
Responsibilities: supervise 38 employees; oversee the operation of five mail centers three in California and two in Texas; coordinate internal delivery of U.S. Mail, interoffice mail, courier shipments, six shuttle routes and two branch networks comprising 550 offices; establish and monitor U.S. Mail networks and courier accounts for all Countrywide offices; maintenance for 12 vehicle van/truck fleet; manage and review internal Quality Program; design and implement staff training and personnel development program; analyze, evaluate and propose new furniture, computer and equipment needs for (5) mailrooms; records retention; disaster recovery planning (3 facilities); space planning; prepare memoranda on daily activities, areas of concern, staff performance and issues pertaining to mail; oversee budget.
* Program For Leaders, February 1994
* Department produced “Employee of the Year” from 4,700 employees nationwide
Facilities Manager: Integrated Computer Systems (defunct)
Culver City CA January 1985 - March 1992 Salary: $50,000 per year
Responsibilities: plan, coordinate and supervise workflow of mail center, reprographics, telecommunications and purchasing; develop purchasing systems, procedures and controls; assure proper maintenance/repair of all office equipment, reprographics systems and furniture; management maintenance of 16 car/van fleet; research, analyze and employ state of the art methods, procedures and equipment to assure efficient and cost effective operations; train staff in equipment operation and maintenance; supervise remodeling projects and space planning; HVAC maintenance; assist Human Resources Director; interface with all levels of management and support staff; liaison with Building Management and Office Manager of leased space; coordinate internal office moves; record management; and special projects.
* Reduced Offices Services operating expenses 14% in two years, saving over $1 million
Windows XP, MS Office, MicroSoft Project, AS/400,Great Plains Inventory Management software, AutoCAD 2003,Quality evaluation & implementation, production imaging, database & list management, postal automation, direct mail marketing, USPS regulations, business planning, new business presentation, and project management.
References available upon request