Professional Communicator
Resume:
ALEX SWIHART
***********@*****.***
1711 Freedom Dr. Fort Wayne, IN 46814
Excellent Strategist;
Effective in developing
business strategies and techniques from concept to completion, resulting in greater revenue volume and team efficiency
Resourceful and well-organized; Skilled in activity planning, task management and follow through
Keen sense of responsibility; solid professional standards; excellent track record of dependability
Insightful and articulate; adept at group dynamics and motivating staff to achieve company goals
EDUCATION
History and International Studies
Major
Indiana University
2004-2007
Business Marketing
Major
Indiana University
1996-1999
Accomplished
~ DIRECTOR OF OPERATIONS ~
position in a company in need of an results oriented professional
Results driven and enthusiastic professional with demonstrated success in developing and optimizing business efficiency. Proven track record in identifying problems and providing innovative solutions. Has capacity to direct a team of professionals to meet or exceed project goals. Effective written and verbal skills from both business and technical perspectives. Excellent interpersonal skills, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and able to work independently or in a team. Ability to work well under pressure.
CORE STRENGTHS
Business & Marketing Plan Implementation Office Management
Process Engineering and Documentation Multitasking
Training and Supervision Problem Solver
Client Relationship Building Staff and Team Management
SKILLS
Innovation; research and apply new marketing techniques and methods to improve and expand customer base and service
Management; coordinate employees to deliver integrated, high quality service
Planning; institute long-range forecasting for growth and improvement
Client relations; maintain focus on client needs and expectations, follow-up to ensure satisfaction and improve services
PROFESSIONAL EXPERIENCE
Director of Operations: Fort Wayne Chiropractic ● Fort Wayne, IN 2003-Present
• Increased sales from $270 thousand to $700 thousand per annul.
• Doubled sales per client from $35 to $70 per visit.
• Investigated new marketing strategies and implemented new marketing and sales plans.
• Oversaw the day to day operations to include billing, invoicing and record keeping
• Handled all client complaints with tact, with retaining the client as top priority.
• Interviewed, tested, reviewed, trained and dismissed employees (HR).
• Developed all advertisements and oversaw a successful multi-media advertising campaign.
Non Commissioned Officer: US Army/ Infantry ● Korea/Fort Campbell, KY 2000-2003
• Participated in daily operations of tactical operations center.
• Oversaw organization and maintenance of battalion communication assets.
• Provided security for battalion officers and senior non commissioned officers.
• Infantry team leader responsible for the welfare of an Infantry squad.
• Selected by Battalion as enlisted soldier of the year representative.
• Served on the DMZ in Korea and fought in the Global War on Terror, OEF and OIF.
Assistant Manager: United Parcel Service ● Fort Wayne, IN 1996-2000
• Managed a 10 man team of per load package sorters.
• Responsible for the on time departure of 12 trailers.
• Doubled volume of items sorted and maintained trailer departure time.
• Oversaw highest intercept rate of miss-sorted packages at UPS package hub.
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