Customer Service Manager

Henry Myers III

**** **** ***** ****

Jacksonville, Fl 32218

Home: 904-***-**** Cell: 904-***-****

Email: ***@***.***

Objective To obtain a position in your organization where my years of experience and training can be used for the achievement of company goals and objectives.

Education 2009, Bachelor of Science in Business Finance, University of Phoenix

2009, Certificate in Church & Non-Profit Tax Management

2007, Forklift and Heavy Equipment Operator Certification

2005, Paralegal Studies Certification

2004, Law Clerk Certification

1993-1998, Economics, United States Naval Academy

1990-1993, Jean Ribault High School

Employment President & CEO, Mission Harvest American, Inc.

• Responsible for the overall management of Logistical Evolutions, Inventory/Production Systems, Community Service Groups, Personnel, Communications, Training and Development, and Policy/Evaluation Program development and implementation.

• Responsible for working with the Board of Directors to create the strategic vision of the organization including fostering and cultivating stakeholder relationships on city, state, and national levels, as well as assisting in the development and negotiation of contracts.

• Responsible for managing the financial risks of the corporation, financial planning, record-keeping, and also the analysis of financial data.

• Responsible for the supervision/leadership, planning, development, implementation and maintenance of all company departments.

• Responsible for the overall efficient use of resources, compliance with legal and regulatory requirements, and directing the agency’s relationships with philanthropic community.

• Responsible for the direction, administration, and coordination of all corporate activities in support of the policies, goals, and objectives of the company, both tactical and strategic. 2007-present

Certified Law Clerk, Florida Department of Corrections

• Responsible for providing assistance in connection with the preparation of petitions, complaints, and drafting orders and opinions to be signed and authorized by the Court in the areas of Appellate, Criminal, Civil, and Family law.

• Responsible for screening and making recommendations with respect to all in forma pauperis pro se filings.

• Responsible for providing substantive legal review of pro se petitions rererred by the Court, to include research of issues raised by pleadings.

• Responsible for researching case law, recommended dispositions of motions, and appropriate legal procedures. 2002-2007

Sales Manager/Assistant Manager & Marketing Specialist, Rent-A-Center

• Responsible for the maintenance and supervision of 600 customer accounts and six employees.

• Responsible for budget analysis, costs analysis, bookkeeping, profit & loss projections, and sales objectives/quotas

• Responsible for scheduling of daily/weekly activities of the store, and monthly/quarterly evaluations of employees. 1999-2002

Division/Resource Manager, Citigroup

• Responsible for the supervision and evaluation of twenty-seven employees and serve as liaison to upper-level management.

• Responsible for the development of employees through training sessions and organizing developmental courses for employees seeking advancement/promotions.

• Responsible for handling account/billing/customer service problems beyond the ability/control of the customer service reps. 1998-1999

References available upon request.

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