Jeanne Strayer Résumé

**** ***** ****** ******** ** 92009 San Diego, CA 760-***-**** scz8ld@r.postjobfree.com

jeannestrayer.com

EDUCATION

MA in Educational Technology, 1983, San Diego State University

BA in Linguistics, 1977, University of California, Santa Cruz

Certified Performance Technologist (CPT) from ISPI

Courses in E-learning and Virtual Classroom Course Development (2005)

Educational Multimedia Web Development (2010)

SKILL SET

• Needs Analysis: identify opportunities to improve individual or organizational performance

• Knowledge engineering: organize and codify expertise for training or information support

• Performance Systems Design: find and implement the right levers to achieve improved individual or organizational job performance

• Training Design and Development: develop live instruction, self-paced instruction, video, audio, multimedia, web-based and blended learning.

• Certification: -develop standards and performance tests for certification

• Evaluation: measure the impact training has made on the performers and organization

• Project management: oversee million-dollar projects and teams

WORK EXPERIENCE

Principal, Strayer Instructional Design 2006 to present

Training Director, Help-U-Sell Real Estate 2003 to 2006

Partner, Performance Solutions Group 1996 to 2003

Training Director, Century 21 Real Estate Corporation 1988 to 1996

PROFESSIONAL

Active in the International Society for Performance Improvement (ISPI)

Founding president of Orange County ISPI chapter

SELECTED PROJECTS/CLIENTS

• Help-U-Sell Real Estate: Helped document franchise operating system. Designed performance system for new franchisees that included business planning, training, job aids, and coaching. Designed instructor-led and e-learning modules for both franchisees and regional. Helped company grow from 250 to nearly 800 franchisees.

• Century 21 Real Estate: Sales Performance System: A comprehensive six-week coaching-driven program for new hires to develop effective real estate sales skills. Included audio and video vignettes, self-study, field exercises, live training and coaching. Decreased office training time and increased training consistency.

• IDEC Pharmaceuticals: Conducted a needs assessment and formulated strategies for developing in-house supervisors in a high tech work environment

• Western Digital: Designed training for engineers on a data warehouse, allowing immediate access to information on hard drive design, manufacturing, shipping, and returns. Improved customer response time, increased data accuracy, decreased manufacturing errors, and provided company a competitive edge. Created a performance test to certify engineers and technicians on its use.

• Sparkletts Water: Designed new hire training to drivers teaching route operations, safety, and consultative selling. Individuals hired needed to meet physical requirements as well as develop sales skills. Helped company develop a profile for new hire selection.

• San Diego State University: Developed curriculum and co- taught a synchronous online course on Information and Instructional Systems for Organizations to graduate students in the Educational Technology Program.

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