Loretta J. Fontenot

***** ******** ****, *******, ***** 77429 • 281-***-**** • scyvoi@r.postjobfree.com

EXECUTIVE SUMMARY

Highly-qualified Instructional Designer with Master’s Degree in Curriculum Design with successful record of producing learning solutions that solve performance challenges and opportunities. Special expertise in creating instructor-led, virtual instructor-led and web-based learning solutions that support corporate goals and strategic plans.

Storyboard Development Subject Matter Experts Collaboration

Course Analysis and Assessment Adult Learning Theory Application

Train-the-Trainer Coaching Learning Management System Administration

Blended Learning Integration Project Management

PROFESSIONAL EXPERIENCE

Prudential Real Estate and Relocation, Houston, Texas 2004 – 2010

Subsidiary of Prudential Financial, Inc. offering real estate brokerage franchise and relocation services with approximately $542 billion assets.

Senior Learning Specialist/Instructional Designer

Designed and developed core curriculum for over 14,000 sales professionals and support staff on engaging Internet real estate consumers and increasing transactions through use of proprietary lead management technology. Trained-the-trainer on creating interactivity and implementing effective instructional strategies that enhanced virtual instructor-led courses. Converted and streamlined existing instructor-led courses to web-based training that expanded availability and met training demand. Analyzed and assessed training statistics for use of course improvement and development of new course offerings.

• Launched Learning Management System expanding course offerings and availability to over 14,000 unique users and reducing department costs by 95%.

• Received Manager’s Choice award in 2005 and in 2008 for implementing e-Learning programs that assisted in increasing revenue and improving performance by 40%.

eRealty.com, Houston, Texas 2001 – 2003

First online, full-service real estate brokerage company that operated in 14 metropolitan areas and lead the real estate industry through its proprietary lead management technology. eRealty.com was acquired by Prudential Real Estate and Relocation in 2004.

Manager of Operations Support

Created, designed and implemented management and sales training programs to accommodate employees located in 13 geographic locations. Identified best practices of top performing sales professionals that helped improve closed transactions and customer service. Activated virtual training that decreased travel expenses by 80%. Organized focus groups that surveyed end-user satisfaction, resulting in several enhancements that improved ease of use and functionality.

• Initiated, staffed and trained employees for customer care center within three months that helped target customer satisfaction at 100%.

• Promoted to Manager of Operations Support in less than year of employment.

CompuBank, North America, Houston, Texas 2000 – 2001

Internet-only bank that engaged in retail and mortgage banking, business finance and ATM and merchant processing services. CompuBank was acquired by NetBank in 2001.

Assistant Vice President/Director of Training

Analyzed training needs and managed team of three surrounding Internet-based, financial exchange training programs to support 250 employees. Initiated training methodology that reduced amount of training hours by 20% and improved performance. Researched, coordinated and successfully implemented service leadership program; managing multiple projects in designing requirements for executive, middle and lower management and customer care employees.

• Implemented instructional strategies that helped improve learner retention and benchmark training satisfaction levels at 100%.

• Created and managed company-wide communications, increasing working knowledge on new products and services.

Variable Annuity Life Insurance Company, Houston, Texas 1998 – 2000

Subsidiary of American International Group that manages long-term investment programs for more than 28,000 organizations and ranked in the top 10 of all US and Canadian life insurance companies, based on its $44 billion in assets.

Employee Development Specialist

Delivered monthly new hire and ongoing training in product offerings, customer service, operational procedures, problem-solving techniques and computer software skills that prepared employees to solve customer investment account inquiries. Developed measures that helped evaluate student performance and job readiness.

• Effectively developed and implemented instructional strategies and objective matrix for new hires to master complex investment information that improved quality assurance performances by 20%.

EDUCATION

Masters of Art Degree in Curriculum Design, 2006

American Intercontinental University Online

Bachelor of Science Degree in Business Administration

California State Polytechnic University, Pomona, California

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