Retail Manager

Wilson H. Smith

*** ******* ***** *****, ****, NC 27519

Phone: 919-***-**** Cell: 919-***-****

********@**.**.***

Experienced, Energetic Retail Manager with the Ability to Build Teams, Sales, and Profits.

CORE STRENGTHS

Customer Service Excellence

Project Management/Supervision

Sales Training/Product Training

Merchandising Strategies & Signage

P & L Management

Logistics, Shipping & Receiving

Purchasing & Inventory Control

Budgeting & Cost Controls

Shrink Reduction/Loss Control

Proficient in MS Word, Excel & PowerPoint

PROFFESIONAL SUMMARY

Sharon Luggage & Gifts, Raleigh, NC

Store Manager 9/2004 to 1/2011

* Managing an iconic, North Carolina landmark retail operation, selling higher end products for nearly 40 years.

* Accountable for budgeted sales goals, controlling payroll, loss prevention, merchandising and store maintenance.

* Responsible for hiring, training and motivating employees to provide in-depth customer service and execute necessary tasks needed to maximize sales.

* Recognized for creation, growth and management of corporate sale accounts.

* Consistently top-ranked sales leader amongst employees in ten stores statewide.

Lowe's Home Improvement, Raleigh, NC

Assistant Store Manager 4/2003 to 6/2004

* Scheduled, trained and motivated 60-70 employees in assigned zone to provide superior customer service and execute necessary tasks needed to run a retail/warehouse operation with over $36,000,000 in sales.

* Exceeded budgeted sales goals in assigned zone, consisting of seven departments: Paint, Windows & Walls, Appliances, Cabinets & Countertops, Flooring, Furniture, and Electrical.

* Controlled inventory to maximize sales of key items, while reducing liability of potential overstocks.

Barnes & Noble, Clifton, NJ

Store Manager 7/2000 to 9/2001

* Coordinated all duties involved with running a retail superstore with annual gross sales exceeding $11,000,000.

* Recognized for implementing new customer service training initiative.

* Responsible for all personnel issues including hiring, training, motivating, and promoting employees.

* Execution of corporate directives including rollout of new operational procedures.

Bed Bath & Beyond, Paramus, NJ

Assistant Store Manager 10/1995 to 7/2000

* Accountable for delegating all tasks involved with operations and service in a high-volume retail environment.

* Hired and trained associates in product knowledge, merchandising techniques and in upholding the corporate standard of exemplary customer service.

* Ordered product and assisted in balancing stock in region.

* Conducted preparation and counts of annual sku level inventories.

* Planned and executed seasonal rotations and floor moves based on dollars per square foot.

EDUCATION

* The Chubb Institute, Parsippany, NJ Diploma, March 2002, Web Design

* Edinboro University of Pennsylvania, Edinboro, PA

* Devonshire College Preparatory School, Mahwah, NJ

Contact this candidate