Project Manager Management

WALTER STONE, PMP

336-***-**** scnofq@r.postjobfree.com 5941 Kenton Dr, Kernersville, NC 27284

Objective: A permanent Project Management / Process improvement position

Project Management professional with over 20 years of progressive experience in process improvement, analysis, design, development and implementation. Focus on the business partners, communication skills, vendor management, and problem solving combine to guide projects to successful results.

Knowledge of SQL, databases, 3GL, 4GL, OS, usability principles, system analysis, design, QA, MS Project, MS Office products, implementation methods, Change Management and Project Management Methodologies

ACHIEVEMENTS:

• Worked closely with executives and performers to designed and introduce a custom Project Management methodology to MidAtlantic Convenience Stores, resulting in significant time savings, improved project outcomes and project visibility.

• Upgraded Advance Auto Parts Reverse Logistics for an annual savings of $20MM by utilizing RF Scanning in the stores. EDI, Accounting, product ordering and redesigning processes were improved in the stores, distributions centers, and home office. Worked closely with business partners to identify weaknesses in the old system and to introduce the new.

• Managed the merger of Wachovia and First Union’s on-line banking login page by coordinating the efforts of 150 people to deliver this high-visibility project on time and on budget. Managed changes in Marketing, Internal Communications, Customer Support, Technical Support and other business areas.

• Developed an SLA methodology that used a business centric rather than technical model, reducing the overall effort by 60 percent while providing more functional and maintainable documents.

• Took UMASS Medical School from an all-paper to computerized school management system, using a single database to track applicants, students and alumni for the Medical school, Graduate Nursing school, and School of Graduate Science

• Managed a phone survey of all of Prime Computer's customers. Worked with the business partners and survey firm to design the questionnaire and train staff. Pre-staged data capture, analysis, reporting and presentation methods to allow for rapid assessment and presentation

• Author and illustrator of ‘A Walk Through Old Salem’

EDUCATION and CERTIFICATIONS:

Project Management Professional (PMP), 2001

MBA in Marketing, Plymouth State College, 1983

BS in Business Administration, Hawthorne College, 1980

EXPERIENCE:

Project Manager, Fahrenheit Finance January 2012 to Present

PMO Manager, Mid Atlantic Convenience Stores

• Established a PMO and PM custom methodology for use by all departments in order to place controls around corporate activity. Worked with executives and performers to develop the methodology, document the process, train PMs and help them to manage their projects. The methodology was first developed with HR then rolled out to other departments. Weekly status reports were presented at the Executive meeting.

Project Manager, Rainbow Station

• Assisted Rainbow Station to implement Project Management for large project to open early Childhood development franchises in China

Project Manager, Momentum June 2011 to Dec 2011

Senior Project Manager, Jefferies & Co

• Managed the redesign of the Accounts Payable process to utilize scanning, OCR and workflow to simplify the approval process, enable immediate access to invoice images and data, support accrual and provide more effective invoice tracking. Worked with the AP department and ImageNow in LA, London and New York and with the software vendor to understand their current business processes and to design a new system to manage the work more effectively. Communications were critical to maintain cohesion with such a widespread team.

Project Manager, Strategic Staffing Solutions July 2010 to May 2011

Senior Project Manager, Capital One

• Led an Agile Team of business SMEs, IT staff and a Privacy services vendor to development and implement a third party Privacy tracking system. Responsible for replacing the legacy Privacy system and responding to changing needs for Privacy services. Eliminated rework in the group by improving relationships with the vendor, the project management methods, and communication within the team and with the business partners. Ensured that the business understood the effect of all system changes and was involved in all decisions.

Project Manager, DataMasters June 2009 – July 2010

Senior Project Manager, Advance Auto Parts

• Led redesign of the Reverse Logistics processes. The original request was to utilized scanners to identify and track materials returned to the Distribution Centers. A team of IT and business SMEs was organized to investigate the current system and found ample opportunity for improved accounting, materials handling, and tracking methods for an estimated annual savings of $20MM. Worked closely with Accounting, Marketing, Merchandising and IT to develop a robust implementation plan involving technology, communication and training to 3,300 stores, 8 Distribution Centers, and 2 headquarters operations to ensure user acceptance.

• Assessed the Personal Injury group’s processes to understand where the department was having issues. Mapped the system, providing the group with a common process map and business vocabulary. The system involved multiple vendors who were not communicating, resulting in many data management inefficiencies. This was brought to the vendors’ attention and the problem was resolved at no cost to Advance Auto.

Project Manager, CXI October 2008 – January 2009

Senior Project Manager, Capital One

• Worked with the eCommerce team to investigate and map the request and development process for new and updated email campaigns and web page banners. Discovered 6 distinct paths to achieve the same goal. Worked with the affected business teams to design a new system with a single uniform process.

Project Manager, Performance Food Group February 2007 – July 2008

• Implemented ImageNow to scan the signed delivery sheets in support of Accounts Receivable at 19 operating companies. Developed a robust implementation plan with strong emphasis on end user communication. Scheduling, training, stakeholder communications, documentation, and all other aspects of the rollout to the business were addressed to ensure that they would accept the new product.

• Led the design, development, and implementation of ImageNow workflow management for a new SAP Accounts Payable rollout. Developed a system to scan and move images to the correct workflow queues. The invoices entered SAP for further processing, and were decisioned using ImageNow workflow.

Project Manager, Sapphire Technologies November 2005 – December 2006

Master Project Manager, Capital One

• Managed the reporting relationship with the TS2, primary Helix software vendor. Improved quality and utility of the project reporting, reducing weekly report delivery time from 4 days to one hour. Improved relationship and communications with TS2 by establishing regular communications and establishing clear expectations.

• Managed audit compliance for technical documentation for the Interface projects in support of Helix. Worked with code promotion, Configuration Management, and Risk Management.

Project Manager, First Health Services Corporation December, 2004 – November 2005

• Managed the development and implementation of the Medicaid system for the state of Alaska. Introduced PM methods to establish an ordered approach to product development. Integrated activities between Operations and IT to share essential information between the groups.

Project Manager, Sapphire Technologies December 2003 – December 2004

Senior Project Manager, Capital One

• Develop Service Level Agreements for all processes within the Cross Sell group. Developed a more efficient methodology that focused on hand-offs between functional groups rather than technical criteria resulting in a 60% improvement in development time. It was later adopted as the corporate SLA standard.

Project Manager, Technisource February 2002 – December 2003

Senior Project Manager, Capital One

• Responsible for upgrade of Capital One’s Project Management software. Worked with the PMO, software vendor and project team to thoroughly test the software and to conduct a successful implementation.

• Managed the upgrade of Capital One’s security and badging system for all buildings in the US. Coordinated efforts of developers, testers, vendors, and security guards for an efficient implementation.

Senior Managing Consultant, Parks & Company January 2000 – November 2001

Project Manager, Wachovia Corporation

• Combined Online Banking login and navigation page during the Wachovia and First Union merger. This high visibility project managing 150 resources, working under a very tight timeline. Responsible for all changes affecting project definition, control, and reporting. Worked with Marketing, Internal Communications, IT, Technical Support, and the Call Center to ensure the team was prepared to deliver a smooth implementation of the new system.

• Evaluated Wachovia and First Union’s existing intranets to provide a baseline for integration. Conducted an on-site study to define intranet usage patterns in the branch offices.

• Coordinated the selection of a Digital Certificate vendor for a Public Key Infrastructure implementation. Gathered requirements, wrote the RFP, managed the RFP review and selection process, scheduled and conducted onsite presentations, and coordinated the final evaluation and selection process.

• Implemented Single Signon. The SSO serves all employees and customers of the bank, providing positive authentication and non-repudiation for online banking, building access and other functions. Conducted feasibility study in preparation for implementation of an Enterprise Directory to link multiple user repositories to enable true SSO.

• Selected a vendor to provide a Document Management and Content Management solution. Developed requirements, researched the market, established a short list of vendors, prepared and sent an RFP, and assembled evaluation team to review the responses and to view the vendor presentations.

Staff Consultant, Renaissance Worldwide, Inc. May 1998 – January 2000

OnePlace, LTD

• Commerce Division Manager responsible for design and development of OnePlace.com. Managed requirements gathering, development, and deployment as well as content gathering from CCM Magazine, computer operations, production, and the Creative department.

FiTECH Systems, Inc.

• Developed the data mapping to First Union systems in support of FiTECH mortgage software.

• Designed a module to dynamically print VMP Forms from the information already in the database, eliminating the need to purchase a $400K software package.

Technical Lead, Parasoft Computing Solutions September 1997 – May 1998

• Determined Requirements for a data warehouse system to track maintenance of FedEx’s 70,000 vehicle ground fleet. Led requirements gathering, selection of the OLAP tool, designed the analysis patterns, user interface, and data cubes.

Senior Support Analyst, Pepsi-Cola May 1993 – September 1997

• Implemented software improvements that eliminated all incoming support calls for my team’s applications.

• Technical leader responsible for implementation of Customer Information, Route Maintenance, Pricing Deal, and Machine Sales Systems as part of Pepsi's rollout of their Hand Held Computers.

• Head PowerBuilder developer at Pepsi's new Customer Service Center.

• Designed and developed Route Data System to verify that data was uploaded from the Hand Held Computer correctly.

Senior Consultant, Cedalion Systems June 1990 – May 1993

• Developed, documented and supported a Sales Call Reporting system for Burroughs-Wellcome Diagnostics. Served as Oracle DBA. Started internal PB Users Group that grew to the Raleigh PBUG.

• Consulted at Guilford Mills and National Spinning to get them started with PowerBuilder.

• Participated in the development of the Additional Sales Tax system for the North Carolina Department of Revenue. Developed data entry screens and reports.

Systems Analyst, University of Massachusetts Medical Center January 1988 – June 1990

• Designed and developed Student Database to track students from application to Alumni. The system supports Admissions, Registrar, Student Affairs, Minority Affairs, Alumni Affairs, and Academic Affairs for the Medical School, Graduate Science School, and Graduate Nursing School in an integrated database.

• Led the Learning Contract Study to determine if the Medical School was meeting its mission. Able to use SDB to demonstrate that it was, ensuring that the school would not be eliminated by the state legislature.

Business Analyst, Prime Computer August 1984 – January 1988

• Designed and development the Product Manager Query system to provide on-line access to sales information for Product Managers.

• Managed phone survey of all of Prime Computer's customers. Worked with the vendor to design and execute the survey and presentation.

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