Administrative Assistant

Kim Cope

**** ********** ******

Charleston, SC *9414

Home: 843-***-****

Mobile: 843-***-****

Email: scij36@r.postjobfree.com

Education

Western Carolina University 1993-1998

Bachelor of Science 1998

Work Experience

August 2008-Present: MassMutual

August 2008-Present- Administrative Assistant

• Handling all incoming calls and client correspondence.

• Scheduling all appointments and preparing corresponding materials.

• Mastering client data software and applying to day-to-day operations.

• Coordinating weekly team meetings.

• Helping with submission of new business applications in a timely manner; Ensuring accuracy and completeness.

• Tracking new business and following up with underwriters to ensure it is moving through the pipeline efficiently. If not, escalating to the responsible agent/party.

• Ordering supplies as needed.

• Keeping appointment calendars/schedules.

• Coordinating and planning seminars and client appreciation events.

• Participating in meeting planning, client strategy and proposal generation.

January 2004-August 2008: Weichert Realtors Dean-Kelby

August 2007-August 2008 Relocation Director and Assistant of Operations

Relocation Director

• Oversee all aspects of buyers and sellers who are relocating with their company to and from the Charleston area.

• Assign agents to perform Broker Market Analyses for potential listing properties.

• Review relocation paperwork from corporations to ensure validity.

• Maintain ongoing contact with agents within our company to ensure clients are receiving services needed to reach their goal of selling or buying a home.

Assistant of Operations

• Maintain files for employees and agents of the company.

• Disburse and collect funds for Accounts Payable and Accounts Receivable.

• Prepare and disburse commission checks for agents.

• Run reports using Microsoft Office applications and an in-house database.

March 2007– August 2007 Sales Manager for Clements Ferry office

• Supervised office of 20-30 active agents.

• Conducted weekly office meetings with agents to update them on new laws and

company policies.

• Recommended agents for monthly awards to the corporate office.

• Conducted one-on-one meetings with agents to review progress, ensure sales goals were met

and alleviate any concerns.

January 2004-March 2006 Realtor

• Achieved distinction of Top-10 in Real Estate Sales for Weichert Realtors Dean-Kelby in 2005.

May 2001-September 2003: Carolina First Bank

Teller

• Provided exceptional customer service and completed all transactions in an accurate and timely

manner.

• Adhered to bank policy and procedures, teller policy and procedures and security policy and procedures to protect clients and avoid losses to the bank.

• Consistently balanced cash drawer independently and accurately while maintaining a neat and organized teller station.

• Assisted Head Teller/Teller Supervisor with other duties and assignments as assigned and substituted for Head Teller when Head Teller was absent or on vacation.

May 1999– May 2001: California Dreaming Restaurant

Manager

• Managed 30-50 employees at any given time of a shift.

• Maintained inventory and purchasing for bar department of the restaurant.

• Completed all required paperwork including forms, schedules, and reports needed to maintain the bar department.

• Maintained the cleanliness and standards needed to meet or exceed DHEC as well as company regulations.

• Ensured all food was prepared and served according to restaurant’s recipes, portion, and serving standards.

• Controlled cash and cash receipts during any given shift in accordance to the cash handling policy and procedures for the restaurant.

Awards Achieved

• Weichert Realtors Achievement Award - 2004

• Weichert Realtors Executive Club Award - 2005

Licenses and Certifications

• South Carolina Real Estate License

• South Carolina Accredited Buyers Representative

Computer Skills

• Windows Vista

• Microsoft Office Applications

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