Customer Service Administrative Assistant

Christymar Rivera Meléndez

Estancias de la Fuente

CC-42 Princesa St.

Toa Alta, PR 00953

Phone: 787-***-****

E-mail: ********.*.*@*****.***

OBJECTIVE

Seeking a buyer position that allows me to contribute my skills and knowledge on purchasing and planning in return for growth and progression.

EDUCATION

Bachelor of Science Degree in Operations Management

University of Puerto Rico, Mayaguez Campus Graduation Date: December 2010

Specialty GPA 3.33 / 4.00

OTHER COURSES & SEMINARS

GE Enterprise Solutions September 2008 - December 2008

Student Project on Product Inventory and Control

GE Enterprise

Student Project on WIP Reduction January 2010 – May 2010

International Society for Pharmaceutical Engineering (ISPE)

“Current Good Manufacturing Practices” Certification, 2007

“Computerized Validation Systems & Risk-based Approach Applied to Automation Systems” Certification, 2006

SKILLS

Creative, efficient and diligent problem solver who is motivated to exceed position requirements. Areas of skill include:

Specialized knowledge in technology and applications including ERP, SOQ, Project Management, all Windows OS, Mac OS, Microsoft Office Word, Excel, Power Point, Outlook, Publisher, Acrobat Professional, Minitab, MS Project, among others.

EXPERIENCE

Purchasing Analyst, Inventory Management

Borschow, a Cardinal Health Company, Guaynabo, P.R. January – August 2011

Established excellent vendor relations.

Create and update suppliers and products.

Update pricing and substitute products.

Follow-up on open orders.

Create forecast and inventory reports.

Establish transportation method for suppliers and negotiate shipping rates.

Update ERP system with PO tracking information.

Purchase medical surgical products in accordance with established policies and procedures.

Responsible for the analysis of product purchasing and forecast changes.

Analyze order quantity per product to meet target established for container shipments.

Analyze and update forecasts based on previous sales records, lead times, trends and economic conditions to achieve targeted fill rate and inventory turn objectives.

Retail Sales Consultant

Centennial, Yauco, P.R. June 2008 – March 2010

Demonstrate and explain products, methods, or services to persuade customers to purchase products.

Assist with product selection based on the customer’s needs and instruct customers in the use of the

products.

Answer requests from customers for information about product use.

Provide customer service when needed.

Maintain a sales quota.

Bartender/Waitress

Longhorn Steakhouse, Mayaguez, P.R. January 2006 - December 2007

Received and served customers' drinks and orders.

Develop knowledge of menu and drink recipes in order to assist customers.

Work as part of a team, collaborating on new initiatives to provide better service.

Answer customer questions and resolved problems.

Provide customer service in a fast paced environment.

Performed financial transactions.

Maintained the cleanliness of the dining area.

Administrative Assistant & Promoter Coordinator

P.M. Entertainment Events, Mayagüez, P.R. March 2003 - April 2006

Performed administrative and office support activities for the administration.

Keep projects on schedule, maintain procedures manual to ensure consistent performance of routines,

prepare agenda in advance, organize shows and book bands, promote the show via the media and via

posters, flyers, etc, arrange meeting facilities, answer telephone calls, word processing, filing, internet

research and faxing.

ATTRIBUTES & CAPABILITIES

Energetic performer consistently cited for unbridled passion for work, clear disposition, and upbeat, positive attitude. Professional whose honesty and integrity provide for effective leadership and outcomes. Demonstrated consistent performance and ability to establish strong presence within markets. Productive worker with solid work ethic who exerts optimal effort in completing tasks and achieves excellence. Enthusiastic, highly adaptable, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts. Highly analytical thinker with talent for identifying and improving complex work processes. Exceptional listener and communicator who effectively expresses information, verbally and written.

Languages

Fully bilingual: English and Spanish.

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