Customer Service Sales
Resume:
NEIL DIAS
*******@*****.***
Roslyn, NY 11576
http://www.linkedin.com/pub/neil-dias/2a/6b8/1b5
SUMMARY:
Selected for the Management Associate program for Astoria Federal, a structured program designed to
provide accelerated growth and development of candidates to become assistant branch managers
Selected for the EDP Program for Macy’s, a highly structured program designed to provide
accelerated growth for chosen candidates out of college
EXPERIENCE:
Astoria Financial Corporation Plainview, NY
Management Associate 2012
First rotation in Personal Banker role, assisted branch customers with financial needs
Spread energy and enthusiasm to team members to increase sales revenue and employee morale
Built excellent relationships with clients and provided outstanding customer service to ensure clients
satisfaction with banking relationship
Macy’s Inc. Garden City, NY
Sales Manager – Executive Development Program 2011
Manager of Young Men’s department in second biggest Macy’s in Northeast
Managed functions of department including hiring and terminating employees, creating weekly
schedules, organizing various events, communicating updated information to team
Served as a leader for store by consistently providing fast feedback to associates,
holding people accountable and inspiring employees to provide outstanding customer service
Analyzed business trends, created and implemented innovative methods to overcome issues in a
constantly changing environment
Utilized exceptional communicational skills to inspire all associates to achieve daily sales and credit
goals by giving exciting speeches during morning rallies
Worked closely with senior executives, the operations team, the merchandising team, and the
support team to ensure day to day tasks run smoothly
Created and executed action plans to revitalize struggling businesses utilizing fundamental retail
knowledge, and assigned tasks to team-members to accomplish team goals
Increased sales revenue by over $500,000 over the previous year
PTS Company Garden City, NY
PTS Agent 2009
Communicated with over 300 potential clients each day to promote PTS healthcare programs
Displayed a positive and outgoing attitude towards clients as well as co-workers to boost team moral
EDUCATION:
University of Massachusetts at Amherst Amherst, MA
Isenberg School of Management 2010
Bachelors of Business Administration
Major: Finance and Operations Management, Track: Corporate
Minor: Information Technology
Key Coursework
Teaching Assistant – Transitions
-Selected to teach an introductory business class to 23 freshmen students
Organizational Behavior Info Tech Finance
International Finance Business Policy & Strategies
HR and Operations Management Accounting I & II
Advanced Corporate Finance Capital Markets & Institutions
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