Adminitrative Assistant

**** ** ***** **** ****** CITY FLORIDA

954-***-**** (CELL) 954-***-**** CELL)

Michelle Aquino

Experience 08/2005 –2006 Solideal-Southern Ind. Tire of So. Fla. Miami, FL

Special Projects as assigned

Manage office and help operations in absence of Division Manager

Customer Service

• Manage export customers inquiries relating to sales, product and pricing questions

• Reply to heavy volume of e-mails from all foreign customers, and daily reports of sales, during the day and week.

• Quoting product sales orders by telephone and faxing

• Assemble all paperwork for shipping company to each customer, coordinating to make sure that all order are delivered.

• Matching sales orders with shipping documentation to generate an invoice and filing to customers’ file

Accounts Receivable

• Work with “export” customers to prepare Sales orders in Sage Business Works

• Process cash, credit card and bank transfer payments

• Work with customers to reconcile accounts receivable balances and work with them to collect past due amounts.

• Prepare daily management reports for all cash receipts, sales and accounts receivable.

• Prepare and make daily bank deposit.

5927 10/2002 – 08/2005 Falcon Air Express

Flight Attendant

• Primary focus to make every flight as comfortable as possible for each and every customer.

• Offering world wide customer service for clients and potentials clients. Handle moderate to complex customer service issues, resolve problems and direct customers to appropriate area as needed.

• Ensure safety of all passengers, check in, verify, and meet arriving clients, guiding them while ensuring company policy.

• Serve as shift leader, multi tasking and always create the best traveling experience for our customers and potential customers.

• Primary responsibility for VIP customers.

06/2000 – 10/2002 Outpatient Surgical Services Plantation, FL

Business Office Coordinator

• Filing, faxing, preparing patients charts.

• Coordinate with insurance companies to ensure that all surgeries are covered by insurance.

• Scheduling patients for the surgery, colonoscopies and endoscopies.

• Heavy phone calls from switch board.

• Working with all patients to ensure the accuracy and completeness of patient information.

• Getting referrals from doctor’s office, clearance.

06/1999-06/2000 ZBSL Designs North Miami, Fl

Customer Service

• Filing, Faxing, taking orders from customers.

• Quoting all designs.

• Answering phone calls, helping customers with design pricing and quoting custom design.

• Responsible for shipping out all orders to customers.

• Collecting payments (ie checks) and entering data to accounting system

• Data entry for all inventory movement in and out of warehouse.

Education &

Computer skills 01/1999- 2000 Miami Lakes Technical

• Administrative Assistant

• Excel, Word, Peachtree, Microsoft Office. Etc.

Language Able to read and write fluent English and Spanish.

Skills:

I have excellent working and communication relationship with co-workers. I’m also very outgoing and self directed. Fast learner, multitask, organized and reliable.

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