Customer Service Life Insurance
Resume:
Luis Alejandre
Waukegan, Illinois 60085
***************@*******.***
Objective
To use my excellent communication, analytical, and personal skills in a customer service focused position in the finance industry while gaining knowledge that will allow me to further my career.
Summary of Qualifications
• Ability to work well in a team environment to service customers.
• Demonstrated ability to operate several computer applications such as Microsoft Word Office, Excel Office, and PowerPoint 2007.
• Excellent communication skills. Recognized for exceptional customer service, knowledge of technology, professionalism and competency.
Education
Robert Morris University Chicago, Illinois
Bachelor of Business Administration June, 2012
Degree - Accounting Concentration
Associate in Applied Science Degree January, 2011
Business Administration
Course Work
ACC280 International Accounting
ACC281 International Accounting
ACC300 International Accounting
ACC305 Individual Taxation
MGT303 Operations Management
MGT120 Small Business Management
Work History
IRS VITA Program Chicago, IL
Intern Feb 2012 – April 2012
• Prepare free tax returns to low moderate income individuals who cannot prepare their own tax returns.
• Greeter at the VITA location and assist individuals in checking the require forms for the VITA Volunteers to preparer the tax returns.
• Require to past the Basic and Intermediate exam to be able to volunteer at the VITA location and prepare tax free tax returns for the general low income public.
Ser Jobs for Progress Waukegan, IL
Intern June 2009 - August 2009
• Conducted a class of English as a Second Language by teaching English to the Students for a 3 month period.
• Volunteered to present information about the community needs to secure community funds.
• Secured State for the English as a Second Language classes in Waukegan; volunteering and giving a personal experience on the need for those resources.
Additional Professional Experience
State Farm Insurance Waukegan, IL
Volunteer May 2011 – June 2011
• Referred 5 potential customers to State Farm representative for a free auto, home and life insurance quote and secured 1 of those 5 potential customers with premium coverage.
• Compiled 300 calls with-in a 3 hour period to potential State Farm customers for a free quote on auto, home, and life insurance policies.
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