Customer Service Representative

Parris Patterson

**** **** *** # *

Home: 510-***-****

Cell: 510-***-****

OBJECTIVE

To successfully fulfill the needs of the day to day operations of your company.

EDUCATION

Hayward Adult School

- Medical Terminology I

Skills

- 30-40 wpm, MS Excel, Outlook, and Word,

Windows98/2000/XP literate, Internet savvy, excellent

Communication, interpersonal and organizational

Skills.

WORK EXPERIENCE

5/2010-9/2011

US Merchant Systems Fremont, a

Customer Service Representative

- Interact with customers and provide information in response to inquiries about products, services, and billing.

- Handle and resolve customer's complaints by gathering information by phone and resolving complaints or concerns about billings and services and I also explain how to use equipment and solve any equipment problems.

10/2007-10/2008

Spherion Agency San Francisco, CA.

Administrative Assistant (Temp) - Data Processor

- Manage customers membership by charging their credit cards for their monthly dues and Set-up customers for auto pay and EFT.

12/2007-2/2007

American Bridal San Francisco, CA.

Customer Service Representative

- Answer incoming calls in a call center environment

- Answering questions and placing orders for customers

- For wedding favors and etc. Checking on the status of an order for a customer via UPS data system.

12/2006

Startemps Pleasanton, Ca

Receptionist

- Open the office, check messages, and turn the phones on. Answer the phones at the front desk on a multiline switchboard

- Retrieve the faxes from after closing time

- Distribute the message and incoming packages to the employees

- Accept HOA's from the clients and distribute them to the bookkeepers and the

Admins.

- Close down the office, shut the phones down and make sure doors are locked.

3/2006-9/2006

Medicann Oakland, Ca

Asst. Customer Svc Manager/PSA

- Manage the weekend crew of 3 employees

- answer the phones in a call center environment answering questions about our services, providing legal evaluations for medicinal cannabis

- Setup appointment for patients with our licensed doctors

- Duties also included lead shipping of all the packages via DHL to varies locations

1/2005-3/2006

Title Nine Emeryville, Ca

Order Entry/Customer Service

- Place orders for customer for fitness apparel via phone, mail orders or fax

- Handle multiple calls in a call center environment

- Assist customer with product knowledge and order issues track orders utilizing the shipping online data system

Contact this candidate