Customer Service Representative

Alonzo Jake Spann

**** ******* **** ***** ************, Ohio Home: 614-***-**** *******.***@*****.***

LOGISTICS ENGINEERING/PROJECT PLANNER

Skills

Analyze, estimate, or report production costs.

Design plant or production facility layouts.

Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities.

Compile laboratory test data and perform appropriate analyses. Create and implement inspection and testing criteria or procedures

Document testing procedures, methodologies, or criteria.

Conduct routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples. Confer with marketing and sales departments to define client requirements and expectations.

Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations to maintenance crew.

Experience

Franklin County Law Library, Columbus, Ohio 1985-2011 Library Technical Assistant

• Helped patrons find and use library resources, such as reference materials, audiovisual equipment, computers and other electronic resources, and provided technical assistance when needed.

• Maintained and troubleshot problems with library equipment including computers, photocopiers, and audiovisual equipment.

• Catalogued and sorted books and other print and non-print materials according to procedure, and returned them to shelves, files, or other designated storage areas.

• Organized and maintained periodicals and reference materials.

• Processed print and non-print library materials to prepare them for inclusion in library collections.

• Delivered and retrieved items throughout the library by hand or using pushcart.

Pizza Hut Call Center, Westerville, Ohio 1998-2003 Customer Service Representative

Conferred with customers by telephone to provide information about products or services, took or entered orders, cancelled accounts, or obtained details of complaints.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Determined charges for services requested, collected deposits or payments, or arranged for billing.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods.

Anchor Press, Columbus, Ohio 1985-2002 Customer Service Representative

Monitor machine operations to detect malfunctions or to determine whether adjustments are needed.

Prepare finished books for shipping by wrapping or packing books and stacking boxes on pallets.

Punch holes in and fasten paper sheets, signatures, or other material, using hand or machine punches and staplers.

Meet with clients, printers, or designers to discuss job requirements or binding plans.

Maintain records, such as daily production records, using specified forms.

Perform highly skilled hand finishing binding operations, such as grooving or lettering.

Stitch or glue endpapers, bindings, backings, or signatures, using sewing machines, glue machines, or glue and brushes...

Education

Franklin University, Columbus, Ohio.

Bachelor of Science, Mechanical Engineering Technology

Columbus State Community College, Columbus, Ohio

A.A.S., Industrial Technology, Mechanical Engineering, Quality Assurance Technology: Minor Graphics Communications.

Ashworth College, Norcross, Georgia

Professional Career Diploma, Project Management, Marketing Communication, Website Design, and Graphics Design. Associates Degree of Science: Computer Information Mgt.

Management and Strategy Institute, Downingtown, Pennsylvania Six-Sigma Yellow Belt Certification(SSYBC), Six Sigma Green Belt Certification (SSGBC),Certified Ethics Associates-Information Technology, PC Hardware Professional Certification (PC-HWP), Project Management-Lean Process Certification (PM-LPC)

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