Lorna Robinson

**** ******** ****, *** ****, NC

Home: 802-***-****

sbysk4@r.postjobfree.com

Career Summary

As a resourceful professional with more than 15 years of diverse experience analyzing, implementing, enhancing, and supporting technical systems, I am committed to maintaining innovative knowledge in order to address organizational requirements and priorities. I offer notable experience assessing technological requirements to develop cost-effective solutions utilizing a diverse combination of creative and analytical skills.

Technical Skills

Windows Administration Active Directory ERP

Microsoft .NET EDI SQL BI – SSIS/SSAS/SSRS

JAVA JavaScript HTML

CRM ORACLE DBA SQL

Project Management KRONOS/ADP Crystal Report Development

Work Experience

IT Project Manager Oct 2009 to Present

Louis Garneau USA - Newport, VT

Employed skills required to support business intelligence endeavors and provide essential information for decision-making in the enterprise:

Analyzed system configurations, processes, and procedures, implemented recommendations and updated documentation to operate more efficiently and effectively.

Initiated project development techniques to successfully complete multiple projects that had been in limbo for several years; i.e, Microsoft Dynamics CRM implementation and a customized website.

Developed technical documentation i.e.; planned, designed, and edited deliverable documents, training guides, and support materials for all ERP/CRM/EDI and Custom system upgrades and implementations.

Explored and assessed solutions, prepared written proposals and recommendations, translated business requirements into functional specifications.

I have led successful implementations of multiple projects including a customized web solution and multi-site, bilingual Microsoft Dynamics CRM using project lifecycle management techniques and strategic planning to:

Develop project plans

Design timelines and schedule meetings

Organize goals and objectives

Uphold internal and external relationships

Designed and coordinated SPS Commerce EDI integration activities to support OMS partnerships.

Created workflows and reports to streamline Microsoft Dynamics CRM tasks at multiple locations to eliminate redundancy, reduce errors, and provide essential data.

Support Web Design and Development using CMS, and HTML skills to update multiple websites.

Updated BRONTO direct marketing email system, utilizing HTML skills to create email content and templates, created list development maintenance program to uphold 10/10 sender rating.

Developed multiple SQL Server SSAS/SRSS/SSIS functions and reports for efficient data analysis, and integration.

Manage/Supervise IT Staff, create/monitor budget, schedules, provide direction and team support.

MIS Supervisor/Systems Administrator Oct 1997 to Oct 2008

B&G Foods, Inc. / Maple Grove Farms of Vermont - St.Johnsbury, VT

Microsoft Windows Server Administration: Active Directory, backup/restore strategies, security

Microsoft Office desktop support

ERP/CRM/EDI/Database application administration and support

Project Management software implementations and upgrades:

Epicor ERP

Kronos/ADP

ACT/CRM

Sterling Commerce EDI

Kewill Clippership - Multi-Carrier Shipping Solution

Developed and maintained RDBMS and reporting solutions:

Microsoft Access

SQL

Crystal Reports

Ensured coordination, testing, implementation, and support of solutions for 60+ users at multiple locations.

Developed and maintained technical documentation used to standardize installations, provide training, and retain procedures

NEC/NEAX Phone system support

LAN component configuration, installation, and maintenance; Ethernet, Fiber, and wireless

Purchasing Systems Analyst/Production Planner Oct 1991 to Oct 1997

Maple Grove Farms of Vermont - St.Johnsbury, VT

Planned production for 4 manufacturing production lines

Forecasting and purchasing for 4 production lines

Established and maintained vendor relationships, minimizing material costs

Recovered $56000 in revenue and prevented future losses by analyzing workflows and business processes

Developed streamlined procedures to improve operational efficiencies

Implemented and documented inventory control policies and procedures as part of team.

Project team member for initial ERP solution implementation

Education and Training

Community College of Vermont - 2007 A.S. - Computer Systems Management

Western Governors University - 2012 B.S. - Information Systems Management

Certifications:

Microsoft Certified Professional - Windows Server

Oracle Database SQL Certified Expert

Oracle 10g Administrator Certified Associate

CompTIA A+ Certified Professional

CompTIA Security+ Certified

CompTIA Project+ Certified

CIW Database Design Specialist

CIW Internet Web Professional

CIW JavaScript Specialist

CIW Web Foundations Associate

CIW Web Design Specialist

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